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BBB Reliability Report for

Visiting Nurse & Hospice Home


A BBB Accredited Charity since 11/09/1989.


This BBB Accredited Charity meets all 20 Standards for Charity Accountability and is a Seal Holder.
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BBB issues Reliability Reports on all organizations, whether or not they are BBB accredited. If an organization is a BBB Accredited Charity, it is stated in this report.
Name: Visiting Nurse & Hospice Home
Phone: (260) 435-3222
Fax: (260) 435-3235
Address: 5910 Homestead Rd
Fort Wayne, IN 46814-4202
Website: www.VNHH.org
https://www.facebook.com/pages/Visiting-Nurse-and-Hospice-Home/10150092732045455?sk=wall
Report Creation Date: July 6, 2011
Report Expiration Date: March 31, 2013
Original Business Start Date: January 1900
Principal: Ms. Phyllis Hermann, CEO
Customer Contact: Ms. Phyllis Hermann, CEO - (260) 435-3222
Email Address:
Incorporated: June 1986, IN
Employees: 76 Full Time. 24 Part Time.
Type of Business: Hospices, Charity - Local, Clinics, Health & Medical - General, Home Health Services
BBB Accreditation: This organization is a BBB Accredited Charity.

BBB Comments

Visiting Nurse and Hospice Home is an agency partner with United Way of Allen County.


Stated Purpose

The stated purpose of Visiting Nurse Service & Hospice Home it to "provide compassionate medical care and emotional and spiritual support to those entering the last stages of their lives and to their loved one who go on living."


Evaluation Conclusions

This organization has been evaluated according to the 20 BBB Standards for Charity Accountability. This organization meets all those Standards and is a BBB Accredited Charity.


BBB Charity Seal Participation

Charities that meet the Standards for Charity Accountability are eligible to participate in BBB Wise Giving Alliance Charity Seal program. The seal, which can be displayed on the charity's web site and in printed materials, helps inform the public that the charity meets these standards. This organization participates in this program.


Programs

Visiting Nurse & Hospice Home is a community-based, non-profit provider of hospice and palliative care, serving patients and families in Allen County and the surrounding area including Adams, Wells, Huntington, Wabash, Whitley, Noble and DeKalb counties.
Our hospice program provides compassionate care for the terminally-ill and support and assistance to the family via a team of professionals including: medical director, nurses, home health aides, social workers, non-denominational chaplains, volunteers and bereavement counselors. Visiting Nurse & Hospice Home provides care in the patient's home, in a nursing home or in the agency's 14 bed in-patient unit, Hospice Home, the area's only facility dedicated to care for the terminally-ill. Hospice care is generally paid for by Medicare, Medicaid and private insurance. Patients without resources or insurance may qualify for the agency's charity/sliding fee program. The majority of the patients cared for by Visiting Nurse & Hospice Home are elderly but t he agency serves patients of all ages. Hospice care is not limited just to cancer patients but also patients diagnosed with other life-limiting conditions such as Alzheimer's, end-stage cardiac and kidney, ALS, Parkinson's and others.

For the year ended December 31, 2009, Visiting Nurse & Hospice Home's program expenses were:

Home Hospice:$3,750,466
Inpatient Hospice:$1,581,104
Palliative Care:$146,915
 
Total Program Expenses:$5,478,485

Governance

Chief Executive Officer:Phyllis Hermann
Chair of the Board:Daryl Yost
Chair's Profession / Business Affiliation:Northeast Indiana Innovation Center
Board Size:18
Paid Staff Size:76 Full Time. 24 Part Time.

Fund Raising

Method(s) Used:Visiting Nurse Service & Hospice, Inc. raises funds through, Internet appeals, invitations to fund raising events, print advertisements, grant proposals, newsletter containing donation envelope mailed to constituents and through the United Way.


Tax Status

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.


Financial

According to Visiting Nurse & Hospice Home's Audited financial statement for the year ended December 31, 2009:

Fund raising costs were 21.75% of related contributions. (Related contributions, which totaled, $382,598, are donations received as a direct result of fund raising activities.)

Income
 Net patient Service revenue$6,446,846
 Unrestricted contributions$339,124
 United Way allocation$43,474
 Investment income$77,547
 Net Realized Gain/(loss) on investments$-6,741
 Other$2,671
 Net assets released from restrictions used for operations$116,977
 Total Income:$7,019,898
 
Expenses     % of total
Expenses
% of total
Income
  Programs: $5,478,485   88.98% 78.04%
  Fund Raising: $83,217   1.35% 1.19%
  Administrative: $595,492   9.67% 8.48%
  Other: $0   0.00% 0.00%
  Total Expenses: $6,157,194
 
Excess of Income over Expenses$862,704
Ending Net Assets:$8,311,966

* Excess for the year indicates the portion of income remaining after expenses.


Additional Contact Information

Additional Phone Numbers
Tel: (800) 288-4111


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ID: 6370
Report as of May 16, 2012 12:38
Copyright© 2012 Better Business Bureau


An organization may change its practices at any time without notice. Donors must decide for themselves the significance of any variation from BBB Standards, taking into account the relative importance of the practice in question in the context of the organization's total performance.

This report reflects the results of an evaluation of informational materials provided voluntarily by the organization. The report is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgement.

This report is not to be used for fund raising or promotional purposes.


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