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Consumer Complaints

BBB Accredited Business since 07/11/2002

Horizon Transport, Inc.

Phone: (574) 862-2161Fax: (574) 862-4860

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
09/04/2015Problems with Product / Service | Read Complaint Details
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Complaint
CDL testing is a scam. They want things stated that aren't in the Indiana CDL book, tricky phrases, claim you didn't state parts, fail if miss 5-6.
On July 31st, the lead tester had to leave do to a family issue. A substitute did the testing for a school bus. My employer would pay the $100 fee one time only. I went through the pre-trip inspection. He said I failed my pre-trip, missing 10. He didn't state all 10 missed. Some were.. water pump, rear brake lines, spare fuses..I trusted that I may have missed 10 total.
I rescheduled for Aug. 6th. The regular lead tester was available. I used my personal card to pay $100. I went through my pre-trip, trying to state everything. He told me not to do the brake check first and save for last. He said that he wanted me to check all switch functions so I went through all switches.. lights, fans, strobe, stop arm, door, ect.
I stated that I check gear selector, placing it in reverse and drive. I was failed again. I didn't miss even 5. I was failed for mentioning that I open rear emergency door, but had only opened it from the outside during outside inspection. Trickery was used, stating that I just needed to point to items but then failed me by giving the command to only show use of switches.

Desired Settlement
I would like a refund but I would have to set a court date and miss a day of work to travel over 60 miles. They can fail you repeatedly and it is just your word against theirs. I know I passed the test at the state standard. Every time you fail it's $100 × 8 tests a day. Wow

Business Response
Contact Name and Title: Marion *******, Owner
Contact Phone: 574/XXX-XXXX ext 141
Contact Email: ********@horizontransport.com
Horizon Transport, Inc. maintains a CDL test site in Wakarusa, IN. Horizon employs the CDL testers and maintains the CDL site according to standards prescribed by State and Federal authorities.

The practice of CDL testing is rigorously controlled and enforced by both State and Federal authorities.

Some tests do end unexpectedly for the CDL applicant.
In cases where the applicant believes the tester conducted the test inappropriately, the lead tester will be happy to provide a contact within the Indiana State Police agency which oversees the CDL testing program at Horizon Transport. This contact has direct authority over the CDL testing protocols in question. If it is determined by the Indiana State Police Officer who reviews the complaint that protocol was breached, then compensatory measures will be directed by the same Officer. In that case, Horizon Transport, Inc. will promptly comply with any directive received from the Indiana State Police Officer reviewing the complaint.
To obtain the contact information mentioned in this response, please contact the CDL office at Horizon Transport and specify the nature of your inquiry.
The phone number is 574/XXX-XXXX ext ***

We regret your dissatisfaction and hope to assist with your request for a review.

OFFER:


Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Safe drivers are needed to drive school bus, many only making 15,000 to 25,000 a year. A test costs $100 plus 1-3 hours of the day, along with fuel cost. The tester could fail a person 3 or 4 times or more, even if a person passes by reasonable state standards.

Final Business Response
Contact Name and Title: Marion *******, Owner

We want to help the aggrieved individual, however, the consumer's most recent statement is patently false.

If an applicant feels that a test was not administered in compliance with Federal and State program requirements, then that individual is welcome to request the contact information for the Indianapolis office that oversees the testing processes. We are happy to provide that information and invite the oversight available from the State of Indiana authorities.

Please contact our office for this information.
Thank-You


OFFER:

Industry Comparison| Chart

Recreational Vehicles - Transportation, Auto Transporters & Drive-Away Companies, Transportation Services

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