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          Military Plaques has 1 locations, listed below.

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            Business ProfileforMilitary Plaques

            Plaques

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company manufacturers mahogany wooden plaques, desk nameplates and retirement display boxes and retirement shadow boxes. The firm specializes in custom work for the military and government but also do extensive work for commercial companies and personal sales.

            Business Details

            BBB File Opened:
            1/8/2007
            Years in Business:
            34
            Business Started:
            1/1/1990
            Business Incorporated:
            4/19/2000
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • American Plaque Company
            Business Management
            • Mr. John Morgan
            Contact Information

            Principal

            • Mr. John Morgan

            Customer Contact

            • Mr. John Morgan
            Additional Contact Information

            Fax Numbers

            • (574) 968-3873
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/19/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            After approximately 3 months of communication with vender via ************** it was determined that vendor could not provide the product that was approved in the mock-up approval. The vendor issued a refund with an e-check. My bank will not cash e-checks. I request via email that the vendor refund my payment using the original payment method which was pay-pal or supplement my refund for the ****% fee that his e-check service uses to refund the amount back to my pay-pal account. The vendor does not respond back to my emails. I have also filed a report with pay-pal.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            douglas s

            09/12/2023

            Should be closed down. Awful company run by thieves. and

            Military Plaques Response

            09/16/2023

            The custom, hand made wooden plaques the customer ordered have been finished within our standard production period of 4-6 weeks.  It takes time to carve the wood, ensure it's cured correctly, do the hand drawn layout, the hand carving, hand painting and of course finishing and QA.  Our products are not some plastic mass produced trinkets but high quality pieces.  We have been in business since **** and have dealt with everyone from cadets to Presidents.  We are a vastly experienced and professional; company and our staff from our artists to customer service personnel act in a way to reflect that professionalism.

            The customer ordered on July 13, 2023.  The order consisted of 2 pieces of 7" round painted wood plaques representing the ********** of ***** Seal.  As per our standard operating procedure, even with 'common' design of plaque such as this we require the customer to sign off on the artist design/layout before we start the hand carving.  We first requested this from the customer by email on July 14 and again on July 18 and again on July 21 and followed up with a phone call (to voice mail).  In fact, it was not until August 1 that we received the email confirmation from the customer stating that the artwork was approved.

            The text of the customer's email was: "yes it is fine....but the process is absurd."  Upon being told the order would take 6-8 weeks from that point he replied "This is the worst transaction Ive encountered in a long time."

            Please note that all the pre-approval and processes are clearly given on our website and in the terms of business.  So, on August 1 we have a time line of 6-8 weeks to get the product to the customer.

            On 15 September we emailed the customer the detailed photographs of the 2 finished plaques.  We also called his number and left a voicemail.  He replied with this email:

             

            "Criminals"

            "What is the excuse now?  Im still waiting for my product. Plz advise.
            What a sham. Im going to enjoy reporting you. If my item is not
            processed and I am not provided tracking number Im going to bring the
            heat.  Ill not stop."

            We have attempted to contact the customer again since the receipt of this email.  He has not answered our calls and has not answered any further emails.  He has published complaints with the BBB and TrustPilot and maybe others.

            The American Plaque Company and the staff of the MilitaryPlaques.com website have acted in an extremely professional manner and kept to procedure and timelines as we are contracted to do.  The customer has been confrontational, rude and plainly difficult from the outset.

            We are still awaiting the customer's approval of the 2 finished ********************** and will ship these to him as soon as that approval is received.

             

             

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