Business ProfileforSweetwater

Ive been dealing with a fraud issue since December 2023 and theres still no resolution. Sweetwater agrees there was fraud and have notified their fraud team, but theyve not done much of anything else to help with removing the charges on the credit card. The sales reps *** seem hesitant to get back to me.In December 2023 I received email confirmations from Sweetwater for software I did not order, totaling $897. The software was delivered to my email address but I did not activate it (because I did not order it).The moment I received the emails I notified Sweetwater that I did not order the software. They ack***ledged that fraud had occurred and said they would reverse the order and the charges.Throughout December they assured me they would reverse the charges and resolve the situation. It wasnt until 1/3/24 that they advised me I had to contact the credit card to ensure the charges were reversed. So I did that and I filed a claim to have the charges reviewed. The credit card company reviewed my claim throughout February and has denied my claim, and they have *** made me liable for the charges that Sweetwater agrees is fraud.I've not activated the software or have done anything to suggest usage. Overall, I did not order the software and I never authorized it. *********** has ack***ledged the fraud repeatedly.Ive asked Sweetwater to process a return or do something to make sure to remove the charges. They agree that fraud has taken place, but *** they wont even get back to me.