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          Find a Location

          Allied Van Lines, Inc. has 13 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforAllied Van Lines, Inc.

            Moving Companies
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.09/5stars

            Average of 58 Customer Reviews

            Customer Complaints

            98 complaints closed in last 3 years

            26 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/10/2012

            Years in Business: 96

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This business offers full service movers to include packing, assembly and disassembly. They also offer moving boxes and packing material.

            Business Details

            This is a multi-location business.

            Find a Location

            Allied Van Lines, Inc. has 13 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              12/14/2011
              Years in Business:
              96
              Business Started:
              3/12/1928
              Business Incorporated:
              10/28/1954
              Accredited Since:
              1/10/2012
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Ms. Lesli Bertoli, VP, General Manager
              • Mr. Ron Sumner, Vice President, Shared Services
              Contact Information

              Customer Contact

              • Ms. Bridget Kelly, Assistant to the President
              • Ms. Cheryl Gondell, Assistant to the President, Direct Customer Contact
              Additional Contact Information

              Fax Numbers

              • (260) 429-1704
                Primary Fax

              Email Addresses

              Industry Tip

              BBB Tip: Hiring a mover

              Customer Complaints

              98 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/18/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              Movers arrived at destination with no advance notice. I was 30 minutes away and had to rush back. Boxes were hurriedly moved and I was rushed to sign. Several days later I noticed items missing and immediately contacted Allied. I got lots of apologies but no resolution. The "investigation" claims to have spoken with all parties involved and no one was at fault so they are basically calling me a liar. They never contacted or spoke with the person who was on site for all the packing and the loading so I know this whole thing is just a sham. Some of the items are irreplaceable and the idea that they were never packed or loaded onto the van is beyond absurd. My DVD collection was missing everything from Star Wars trilogy through Wizard of Oz and some TV series. Everything from A to Star Trek was delivered. One piece of foam and the metal bed frame were missing from my sleep number bed. One TV was delivered but not the remote control. I am certainly not lying about the missing items and I am devastated at the loss of some items that were from my late father. Was I supposed to make the movers wait while I unpacked every box they did bring? If so, why do they say you have 9 months to file a claim? How they can get away with this is beyond me and I want to warn everyone that Allied cannot be trusted and I would not recommend them at all. I know they won't reimburse me even though they know they should. Most of my replacements were ordered through Amazon or **** and I've only attached one invoice for illustration. Thank you for the opportunity to get my message out to help others avoid the same fate. DO NOT USE ALLIED.
              Read More

              Customer Reviews

              58 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Aaron D

              02/29/2024

              I used Allied Van lines to move from ********** to ********. Their sales pitch was on point, stressing their professionalism and their expertise in moving delicate equipment. As you can see from the photos below, that wasn't true. My custom built audio PC was tossed off the truck by the mover and is non functional now. The truck driver tossed equipment and goods off the truck haphazardly, stating that anything broken would be covered by insurance. She admitted to going through our belongings to repack items. It's been months and we are still finding odds and ends in various places. The damages to our goods nearly equals the price we paid to have Allied ship them. 0/10, would never use them again.

              Allied Van Lines, Inc. Response

              03/01/2024

              We sincerely apologize for the frustration and inconvenience you are experiencing from your relocation. It is never the intention of the carrier to perform their services in a manner less than you would expect from a professional moving service.

              I do see that a claim was filed and the carrier accepted liability for most items claimed with a settlement headed your way if not already received.

              Again, we do apologize that you had damage to report and that the service was not as professional as anticipated.

              Local BBB

              BBB Serving Northern Indiana

              BBB Reports On

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