BBB Business Review

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BBB Accredited Business since 03/01/1986

Ruoff Home Mortgage Company, Inc.

Find a Location

Phone: (260) 497-0800Fax: (260) 489-2955View Additional Phone Numbers1110 E Dupont Rd, Fort WayneIN 46825-1547 Send email to Ruoff Home Mortgage Company, Inc.

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BBB Accreditation

A BBB Accredited Business since 03/01/1986

BBB has determined that Ruoff Home Mortgage Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Ruoff Home Mortgage Company, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Billing / Collection Issues1
Problems with Product / Service2
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Ruoff Home Mortgage Company, Inc.

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 03/17/1986Business started: 09/17/1984Business started locally: 09/01/2012
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Insurance
311 West Washington Street, Suite 300
Indianapolis, IN 46204
(800) 622-4461

BBB records show a license number of 34322 for this company, issued by Department of Insurance. The expiration date of this license is 01/31/2018. Ruoff Insurance Inc. .

Type: Department of Insurance

BBB records show a license number of 10994 for this company. The expiration date of this license is 01/01/2017. Ruoff Home Mortgage- licensing (Nationwide Mortgage Licensing System & Registr.

BBB records show a license number of 24879 for this company. The expiration date of this license is 01/01/2017. Ruoff Home Mortgage- licensing (Nationwide Mortgage Licensing System & Registr.

Type of Entity

Corporation

Incorporated: September 1984, IN

Business Management
Principal: Mr. Clint Morgan (SVP, Chief Lending Ofcr)
Contact Information
Mrs. Kim Murphy SVP (Dir of Client Relati)Mr. Mark Music (President)Mrs. Sarah Ruoff-Music (Vice President)
Business Category

Mortgage Brokers, Mortgage Lender, Insurance - Property, Insurance - Homeowners

Products & Services

This business offers residential mortgage lending, FHLMC, FNMA, GNMA approved direct seller/servicer. Conventional mortgages, FHA mortgages, VA mortgages, new construction mortgages, home equity loans and First-time homebuyer programs through Indiana Housing and Community Development Authority.

Alternate Business Names
Ruoff Insurance, Inc., Ruoff Home Mortgage

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.