BBB Accredited Business since 03/01/1986
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A BBB Accredited Business since 03/01/1986
BBB has determined that Ruoff Home Mortgage Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Ruoff Home Mortgage Company, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||3|
|Problems with Product / Service||2|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Ruoff Home Mortgage Company, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Department of Insurance
311 West Washington Street, Suite 300
Indianapolis, IN 46204
Indiana Secretary of State, Securities Division
Indianapolis, IN 46204
BBB records show a license number of 34322 for this company, issued by Department of Insurance. The expiration date of this license is 01/31/2016.Type: Department of Insurance
BBB records show a license number of 10994 for this company, issued by Indiana Secretary of State, Securities Division. Their web address is http://www.in.gov/ai/appfiles/sos-securities/. Ruoff Home Mortgage.Type: Dept of Banking & Finance
BBB records show a license number of 39906 for this company, issued by Indiana Secretary of State, Securities Division. Their web address is http://www.in.gov/ai/appfiles/sos-securities/. R. Cathlene Music.Type: Loan Broker
Type of Entity
Incorporated: September 1984, IN
Business ManagementPrincipal: Ms. Kim Murphy (Director of Communications and Client Relations)
Contact InformationMr. Clint Morgan SVP (Branch Manager)Mr. Mark Music (President)Mrs. Sarah Ruoff-Music (Vice President)
Mortgage Brokers, Insurance - Property, Insurance - Homeowners, Mortgage Lender
Products & Services
This business offers residential mortgage lending, FHLMC, FNMA, GNMA approved direct seller/servicer. Conventional mortgages, FHA mortgages, VA mortgages, new construction mortgages, home equity loans and First-time homebuyer programs through Indiana Housing and Community Development Authority.