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BBB Accredited Business since 10/11/2012

Massage Envy

Phone: (260) 489-3689Fax: (260) 399-16396409 W Jefferson Blvd, Fort WayneIN 46804-6203 Send email to Massage Envy

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This business offers convenient, professional and affordable massages.

BBB Accreditation

A BBB Accredited Business since 10/11/2012

BBB has determined that Massage Envy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Massage Envy's rating include:

  • Length of time business has been operating.

Factors that raised Massage Envy's rating include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Massage Envy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: 06/14/2012Business started: 01/28/2011Business started locally: 10/01/2011
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Ms. Ainsley Lee (Owner) Jessica Salas (Manager)
Business Category

Massage Therapeutic

Products & Services

This business offers customized massage therapy.

Hours of Operation
Mon: 08:00 AM to 10:00 PMTue: 08:00 AM to 10:00 PMWed: 08:00 AM to 10:00 PMThu: 08:00 AM to 10:00 PMFri: 08:00 AM to 10:00 PMSat: 08:00 AM to 06:00 PMSun: 10:00 AM to 06:00 PM
Service Area

Southwest Fort Wayne

BBB Program Participation
This company participates in the BBBOnLine Program and pledges to uphold BBB standards for online commerce and marketing activities.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.