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          Find a Location

          APO Box has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • APO Box

              1911 Western Ave Plymouth, IN 46563-1039

              BBB Accredited Business

            Business ProfileforAPO Box

            Mailing Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/12/2014

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            APO Box offers military mail forwarding services for military and government personnel stationed at overseas US military installations.

            Products & Services

            This business offers a private company that forwards packages sent via FedExTM, UPSTM, and DHLTM to military APO FPO DPO addresses overseas via the US Post Office (USPS).

            This company also offers Mail Forwarding
            Order Fulfillment Services for Retailers

            Business Details

            BBB File Opened:
            8/12/2014
            Years in Business:
            17
            Business Started:
            8/1/2006
            Business Started Locally:
            8/1/2014
            Accredited Since:
            9/12/2014
            Alternate Business Name
            • Norsac, LLC
            Hours of Operation

            Primary

            M:
            8:00 AM - 4:00 PM
            T:
            8:00 AM - 4:00 PM
            W:
            8:00 AM - 4:00 PM
            Th:
            8:00 AM - 4:00 PM
            F:
            8:00 AM - 4:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Melinda Hauptmann, Operations Director
            Contact Information

            Principal

            • Ms. Melinda Hauptmann, Operations Director

            Customer Contact

            • Ms. Melinda Hauptmann, Operations Director
            Additional Contact Information

            Fax Numbers

            • (888) 660-4747
              Primary Fax

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/27/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Complaint Details Unavailable

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Josh B

            04/10/2022

            I used their service in December 2022 to get a new laptop sent from the manufacturer to my overseas location. I decided to add additional insurance to cover the cost of the laptop incase anything were to happen, which I never do on purchases. After the package was forwarded from APOBox, I waited about 50 days for my package to arrive, but I suspected it might have got lost in transit after departing from ***********. I submitted a missing mail search with **** (which, nothing has changed on the tracking since). I reached out to APOBox and was put in contact with *******. I was in communications throughout the entire process with ******* and she was nothing but helpful and was quick on getting back to my emails. I reached out to my postal contact here at my location to see what can be done, while ******* reached out to her contacts to do some research as to where the package has gone. Unfortunately nobody was able to find out any additional info regarding where the package has gone after it left ***********. After ******* provided the proper documentation for submitting the claim, I held off hoping that the package would still arrive. I submitted my insurance claim the week prior to the 90 days deadline to be able to utilize the insurance, as it still hasn't arrived or even had an update to the tracking. The turnaround on the claim was really fast and ******* stayed in contact with me when I asked questions about the process. Even though the experience on the shipping was disappointing (Not APOBox's fault, this fell on ****), the customer service was outstanding. Thank you ******* and APOBox for the great customer service. I will recommend others to use your service in the future.

            Local BBB

            BBB Serving Northern Indiana

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