BBB Accredited Business since 03/08/2012
Phone: (219) 365-6006
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Complaint Breakdown by ResolutionAbout Complaint Details
|04/25/2014||Advertising / Sales Issues | Read Complaint Details|
Complaint Category: Sales presentation misrepresented the product
Complaint: Bought a door, went to schillings told them we didn't know what we should get because of where we were putting it (garage to house) we said we needed to know what kind of door and all the specifications. they asked if we were getting permits I said no, so we picked out a door and left. when we picked up the door our neighbor asked us to call the town to find out if we needed anyone to come out and look. I called town and the inspector said it needed to be fire rated. which I have no paperwork that says that it is. when I called schillings the first time I talked to **** (X-XX-XX)who said ******* (manager) would call me back. NO call back. I called a second time X-XX-XX Brandon took my call. and informed me that the door was fire rated. when I asked how I could get paperwork saying that he told me I couldn't and it would cost ******** He said the only way was when we ordered the door it would of been added then. WE DIDNT have that option because we were never told about the fire rating or the extra cost of it. I then asked what are you going to do about this door that we paid almost ****** for and now can't use. He told me there was nothing he could do. we were never informed about things that we thought they should of told us, and gave us the option of buying or looking elsewhere. seems like they just wanted to make a sale. so now we have to pay for their mistake of not giving all information to us. a ******* mistake.
Initial Business Response
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
Lumber - Retail, Kitchen Cabinets & Equipment - Household, Floor Materials - Retail, Flooring Retail, Lumber - Wholesale