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Consumer Complaints

BBB Accredited Business since 02/09/2006

Adams Landscape Management, Inc.

Phone: (260) 482-7071Fax: (260) 482-7108

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
04/29/2013Problems with Product / Service | Read Complaint Details
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Complaint
Adams Landscaping DID NOT provide snow removal for OUR association in a timely manner thus creating hardship for our homeowners.
After the recent snow fall of 10 plus inches this week. Adams Landscaping who we as an association have a contract to provide services to our homeowners failed us miserably. Adams did not show up until 2:15 the following day of the storm after calls and texting to *********** asking where the hell his company employees were to provide services to our assocation in our snow removal contract. People needed to get to work that morning. There were atleast 4 cars stuck in driveways of homeowners trying to get to work. One lady had to call a cab to get to work two hours late. 1 Home owner hired a person with a snowblower to blow their driveway so they could get to work and multiple people were our shoveling thier long driveways to attempt to get out. I fielded calls from 10 really pissed off homeowners asking where our snow removal company was. Why hadnt anyone contacted us to let us know what was going on and why someone, ANYONE from the company had not even attempted to come out with even one truck to plow snow. The amount of time for them to respond, quality of snow removal once they arrived and the lack of work we were paying for once they finally arrived by this company has us as an association never wanting ANY more work done by this company. When the first truck with blade arrived at 2:15 in the afternoon. I made contact with him and told him he looked really tired. He proceeded to tell me he had been working and up since 5:00 the morning before. He looked like he could fall asleep at any second which meant the company had put other snow removal jobs before the very association they were under contract to provide services to & a fiduciary duty to do the services ADAMS was under contract to provide in a manner that was in OUR ASSOCIATIONS BEST INTEREST, not the companys. I have documented with photo`s the lack of timely services that day in snow removal, cars stuck in driveways of people who tried to get to work and have pictures of people who were shoveling their own drives in an attempt to get to work that day. AT 6:00 pm that evening there were still people shoveling drives because they were afraid ADAMS wasnt going to get to their drives by the time they went to work the next day. They brought HAND snowblowers to do the job of trucks with blades to soak our association out of countless more hours of labor then what could have been achieved with trucks which could have done the job in a 10th of the time. At one time a truck with a blade was just sitting for hours that should have been working. Then they just took the truck that was sitting and left with it and the trailer that brought the snow blowers. There are so many other frustrating things that took place like an employee i kept following in a truck that was just sitting 3 times for atleast 5 to 15 minutes in his truck at a time. We are paying for services by the hour for a truck to work. NOT SIT! I followed the driver around the association on several more occasions just cruising around with no blade hitting the ground working. I have several homeowners who will back me up this as they saw the same thing. As association President i asked the driver of the truck with the blade to tell his workers to focus snow removal as a priority on driveways not sidewalks as we have people that need to get out and to work NOT walk around the addition. They kept snowblowing the sidewalks and disregarded my direction. This was the worst customer service of any snow removal company i have ever done business with. EVER!

Desired Settlement
We as the board of directors for Springfield Glen Condo Association are asking as settlement, that ADAMS Landscaping release our association fully from the snow & lawn contract which our association is currently under for the entire remaining term of the contracts of both immediately. We as an association will part & go our separate ways.

Business' Initial Response
Contact Name and Title: ****** ****** President
Contact Phone: XXX-XXX-XXXX
Contact Email: *****@adamslmi.com
The snow event on March 6, began on March 5, 2013 about 7:00 PM and the snow stopped March 6, 2013 around 3:30 AM. We plowed and opened the streets at 10:00 PM March 5, 2013. We arrived at **************** about 1:00 PM on March 6, 2013 to remove snow from walks and driveways and plow the streets again. The streets and roads throughout the city were not passable for normal vehicles until about noon on the 6th of March. Authorities asked everyone not involved in clean up stay off the streets since we had 10 to 12 inches of snow.
We responded as our agreement states, we will commence services at 2 inch accumulation by clearing the streets at 10:00 PM. The snow was accumulating at a rate of 1 to 1 1/2 inches per hour, so cleaned areas became covered quickly.

In the past 5 years we have serviced **************** ,they requested that we do not begin removal until the snow stopped.

we have sent two letters to the board of directors at **************** and the residents, explaining why we were not on the property as quickly as we wanted to be.

The snow contract and landscape maintenance contract are two separate contracts.

We have not breached either contract. We have only received this notice from the Better Business Bureau of ****** ******'s request to cancel the contracts. The contracts state that we must receive WRITTEN NOTICE by certified mail of any deficiencies. We have thirty days to correct the deficiencies.

Since we have not done any Landscape Maintenance this year, there are no deficiencies.

We will send copies of the letters we sent, if BBB would like copies.

We are working with our attorney to review what our next steps should be since we believe the contracts have been breached by ****** ******'s request. We will follow the advise of our attorney.



OFFER:
Please read your contracts before assuming that you can cancel through the BBB.

Consumer's Final Response
Maria, sorry for the long delay in a response. ****** mailed a letter from their attorney to me as President and to the board of SGCA that in our opinion is a theatening scare tactic letter which I needed to present to the board at a board meeting for all to read and look over, along with needing to be checked out by our CURRENT new management company. This is the reason for the delay. We as a board are not satisfied with the response from ****** for the terrible snow service that the company eventually provided SGCA in an untimely manner. Im still getting calls from angry homeowners either wanting to or threatening to withhold payment to SGCA for quarterly dues owed our association for the terrible service, lack of timely service and horrible communication leading up to ****** eventually showing up at our location for snow removal services the day after the March 5th snow fall. This is NOT what I as President should ever have to deal with from a company who sells itself as a professional company. Because we also have a seperate lawn contract with them. We as a board feel our relationship with ****** has been severed, and that the only solution WE as a board of SGCA are asking for is: Both contracts for snow and lawn be disolved immediately for their duration/length, that we get returned the $**K or more paid to ****** Landscaping already this yr be returned in full OR that mowing and trim work be performed by ****** Landscaping up to the $**K plus already paid to the company and no other payment will be paid to them for services after that prepayment has been met in full by services rendered at which time ALL contracts with either company will be disolved. We are asking for a quick response by ****** so that we can plan on services being performed by ****** in lawn mowing up to the $**K with NO further payment to their company or the return of our funds in full which gives our association time to get bids and secure another company to perform those services without further disruption to our homeowners. ****** ******, President of SGCA.

Business' Final Response
Contact Name and Title: ****** ****** President

Mr ****** is incorrect in that the letter from our attorney is a scare tactic.The landscape maintenance contract is a separate contract from snow removal.We have a signed, three year contract with **************** for landscape maintenance. The snow service contract ended March 30, 2013.

The contract is binding as there has been no deficiencies in the landscape services, since we have not provided services yet this year.If there are, the contract outlines the process for advising us of any deficiency. We must receive a certified letter advising us of the deficiency and we have thirty days to correct the deficiency. We have not been contact in any manner by the board, only through this complaint to the BBB.

We will follow our attorney's advice further on this situation.



OFFER:
We will seek our attorney's advice on settlement.

Industry Comparison| Chart

Landscape Contractors, Lawn Maintenance, Landscape Installation, Landscape Designers, Patio & Deck Builders, Mulches, Fertilizers

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