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      Country
          Country

          Find a Location

          Home Comfort Experts has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Home Comfort Experts

              56848 Ferrettie Ct Mishawaka, IN 46545-7480

              BBB Accredited Business
            • Home Comfort Experts

              919 Production Rd Fort Wayne, IN 46808-1270

              BBB Accredited Business

            Business ProfileforHome Comfort Experts

            Heating and Air Conditioning
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.56/5stars

            Average of 9 Customer Reviews

            Customer Complaints

            25 complaints closed in last 3 years

            14 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/4/2006

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            Furnaces, Air Conditioners, Water Heaters, Humidifiers, Dehumidifiers, Air filters, UV lights, Mini-Splits

            Business Details

            This is a multi-location business.

            Find a Location

            Home Comfort Experts has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Home Comfort Experts

                56848 Ferrettie Ct Mishawaka, IN 46545-7480

                BBB Accredited Business
              • Home Comfort Experts

                919 Production Rd Fort Wayne, IN 46808-1270

                BBB Accredited Business
              BBB File Opened:
              3/26/2002
              Years in Business:
              17
              Business Started:
              4/4/2006
              Business Incorporated:
              3/1/2006
              Accredited Since:
              5/4/2006
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of PC11100043 for this business, issued by Indiana Professional Licensing Agency

              These agencies may include:

              Indiana Professional Licensing Agency

              302 W Washington St

              Indianapolis IN 46204

              (317) 232-2960

              https://www.in.gov/pla/

              Type of Entity:
              Corporation
              Alternate Business Name
              • Lutes Heating & Air Conditioning
              • Lutes Heating & Air Conditioning
              Business Management
              • Mr. David Hayes, Vice President
              • Mr. Scott Alexander, Company Contact
              Additional Contact Information

              Fax Numbers

              • (574) 968-8457
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

              Customer Complaints

              25 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/22/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              We ordered a generator from Home Comfort Experts and they delivered it on Nov. 14, 2023 but never hooked it up. I am on 24 hr oxygen and am worried about a power outage (which happens too often). I have called their management AT LEAST 10 times (minimum) and have received only 2 calls back, neither taking care of the problem. Within the last 3weeks I have called multiple times to tell them to come and pick up the generator as we would purchase one from another vendor. I have gotten NO calls back nor have they taken away the generator. The purpose of buying this generator was for medical needs and this weather makes me extremely concerned regarding a power outage. For TWO MONTHS this generator has been sitting in our yard and I need help getting this rectified. I might also add that we were told we would need a bigger gas meter for the new generator so we purchased a larger meter for over $700 and still have no generator!
              Read More

              Customer Reviews

              9 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Maryann H

              02/28/2024

              The salesman was so excited to make this sale that he never explained that we were getting a heat pump. Why is it so noisy?? Loud? We live in a ***** of ****** and are very close to our neighbors. This noise is annoying to say the least. Of course it would be loud in summer but the home sharing our side yard would also have their A/C in use. Thus the neighbors may not notice the summer noise so much. He never said that when the furnace ran it would be running outside. We only found that out when we asked the Technician at completion, if we should cover the A/C for the winter. You explained nothing about our equipment. The salesman also said we could adjust it via Bluetooth from our iPhone app. We have sent the Salesman 4 emails since our January 2023 install and have never received an answer. We feel that he has had plenty of time to answer be now (2/28/2024). It also took 3 days during cold weather to install and our salesman had said it would be in after one full day of 8 hours. The final day they did not complete and leave until 9:00 PM. We feel that he has taken total advantage of the fact that we are not experts in this field and were in need of a heating solution. He had said he would drop off some plug in heaters for our use during install and never did. This is all unacceptable for a business with such high praise in their reviews. The Technicians were all very professional and answered all of our concerns. But I feel that the salesman was just anxious for another commission.

              Local BBB

              BBB Serving Northern Indiana

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