Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Gibson's Heating & Plumbing, Incorporated has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforGibson's Heating & Plumbing, Incorporated

    Heating and Air Conditioning
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.98/5stars

    Average of 130 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/10/1993

    Years in Business: 40

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers heating and air conditioning systems, plumbing and drain cleaning services along with duct cleaning services.

    Business Details

    Location of This Business
    105 Industrial Pkwy, Waterloo, IN 46793-9367
    BBB File Opened:
    6/9/1993
    Years in Business:
    40
    Business Started:
    11/1/1983
    Business Started Locally:
    11/1/1983
    Business Incorporated:
    8/22/1988
    Accredited Since:
    6/10/1993
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Mark W Gibson, President
    • Ms. Rachel Gibson, Operations Manager
    Contact Information

    Principal

    • Mr. Mark W Gibson, President

    Customer Contact

    • Ms. Rachel Gibson, Operations Manager
    • Lynsie Osinsky
    Additional Contact Information

    Fax Numbers

    • (260) 837-7650
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/25/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Two weeks ago we called to have ****** ********************************* come out and help us with a slow draining sink. When the ******* arrived I was asleep as I work nights and thought nothing of my wife handling the issue. Never in my wildest dream did I think under any circumstances would a man in this day and age treat a women with this much disrespect, it has infuriated me to know end and makes me worry for any women who call this company. The ******* entered our home and the first thing he did was talk about a new air quality product and laid out this computer digital advertising and and my wife to watch it. She thought it had something to do with the plumming so she watched. The ******* started talking about this new product when it was apparent we had a dire need to fix what we called about. His first attempt failed followed by his advice to snake the line. My wife proceeded to tell him she already did that and had a ******* out several months back that did it as well and due the how the pipes were said snaking this drain would be unfruitful. We convinced her that he would be able to snake the drain. He tried and found what my wife told him in the first place. He then recommended we purchase a chemical and pour it down the drain. Again me wife said she tried that and it did not work. He again assured her his product was better.....Again, did not work as my wife told him she already did this. He then proceeded to give her a **** over $500 without doing or fixing anything helping eliminate our problem. I was furious! How in this day and age does a man think it's OK to treat a women as if they do not have a brain or understand anything? I called furious and the manager started the talk with trying to explain about their "new air product" and I flipped out.My wife ****** this issue, bought 7 dollars worth of products and fixed the drain herself cutting open the pipes and cleaning them. Took her 50 minutes to fix. Was this ******* in competent or a salesman?
    Read More

    Customer Reviews

    130 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Norvel Buz S

    5 stars

    04/13/2024

    ****** did a great job unclogging the pipe. He was on time. Very professional and likeable I would recommend this company to anyone.

    Gibson's Heating & Plumbing, Incorporated Response

    04/15/2024

    Thanks for choosing us ******. We appreciate your business and your review. 

    Local BBB

    BBB Serving Northern Indiana

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.