This business had two price tags on a rug I planned to purchase. One $10 lower than the other. The manager failed to honor the lower price.
On the afternoon of Saturday, August 10, 2013 my wife and I entered the store with the intent of purchasing an area rug
Obviously the business is apparently in the habit of trying to rip people off, has poor customer service, and does not address customers in a timely fashion no sales person made themselves available to us after about fifteen minutes of looking, we went to the service counter in the back of the store to get some help. A woman who was speaking on her cell phone (obviously a personal call) told the person she was speaking with that she would have to call them back, after about 30-45 seconds of waiting in front of her. We told her that we were interested in a rug and asked if she could help. She accompanied us to the area rugs where we pointed out the specific item we wished to purchase.
The particular rug we desired to purchase had one price on the front of the rug and a lower price on the back. We asked the sales woman to make sure that we would be getting the item for the lower price... She said "no" and proceeded to explain that the tag did not match the arm bar the rug was displayed on even though the price on the back was more of a permanent fixture to the rug than the price on the front.
We asked to speak to a manager and the woman identified herself as the store manager! She then proceeded to tell us that she could offer it to us for ** off the price on the front, but we made the decision to walk out the front door because of the deceptive business practices this place obviously practices.
If you are looking for a place that has deceptive business practices, employees who talk on their cell phones in front of customers, doesn't address a customer when shopping, and a store manager who cannot give customers the product for the price on the price tag that is adhered to the product itself, than this is the place for you! However, if you are looking for a place that respects customers and has respectable business practices, than you need to go somewhere else! There are so many other choices in the Fort Wayne area. Do yourself a favor and don't even walk in the door to this dishonest establishment!
The store manager should be fired, better training for employees should be offered to address customers, sales items should be checked for old sales ticket prices, and the lowest ticketed price on an item should be honored for the customer.
It is always our goal to greet our guest with a warm welcome within the first few moments into our store. I apologize if this was not the case for Mr. *****.
We display 600 area rugs and have a detailed tagging system with information containing sizes available, pricing, barcodes and arm numbers. These tags or 5 x 8 in size and placed in plastic sleeves an pinned to the area rugs. This is done so the tags cannot be switched around. The rug Mr. ***** was considering had a different type of tag adhered tot he back and also had a handwritten price on it and did not match the product. Every retailer has problems with people switching tags and we try to monitor this to the best of our ability.
As a company, we take great pride in our friendly service, affordable prices and quality products. We have a very professional and experienced sales staff an thousands of satisfied customers. We maintain an A+ rating the the BBB of Northern Indiana.
I would like to assure Mr. ***** this cannot be achieved by having deceptive business practices.
American Home Store
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
How unfortunate that this company continues to have poor customer service issues and deceptive business practices. The response received just goes to show things are really worse than I originally described.
Poor customer service -
if your goal is to greet the customer within the first few minutes, you absolutely failed - we were not addressed in the store - even after being there 20 minutes... We needed to seek out a sales person, in this case an unqualified manager.
Talking on the cell phone (personal calls) in front of customers is not professional
In your response to the BBB you cannot even spell my name correctly every time you use it - and you call yourselves "professional"
2. The tag that was on the rug was a permanent fixture to the rug. Any untrained eye would be able to tell it was an original price tag to the product as it was 100% affixed. On the other hand, the plastic tags are totally moveable... maybe the company needs to invent some other story to try and deceive others. The company is now trying to accuse the customers (me?) of moving the tag to this rug? Obviously the store manager knew they left it there by mistake before hiking the price of the rug ten dollars... Why else would she have offered $5 off the price of the rug! Buyers beware! Deceptive practices avail at this store, and they will accuse you of moving price tags!
3. The best of the ability of this company has obviously proven to not be enough. It is apparent that the store owner should actively seek new management if they are hoping for growth at this business. With a manager who cannot spell, ensure customers are greeted and taken care of, rugs improperly marked, who accuse customers of changing rug tags, not being able to properly monitor rug tags, and speaking on the cell phone taking personal calls in front of customers - how can a store owner expect for their company to be taken care of?
4. You mention you have a very professional sales staff. I would 100% disagree. Your store is only as strong as the weakest link at your establishment... Unfortunately, that appears to be the so called management that is employed there. Very professional people take time to make sure customer's names are spelled correctly, they do not take personal calls in front of customers, they address customers when they come in to a store and ask if they need help, they admit an error in their part instead of trying to deceive customers and deal with the customer fairly by giving the actual ticketed price on a permanent fixed tag, they do not accuse their customers of their own faults and personal failures at work.
Deceptive people can have very lucrative and successful businesses. However, their business is only short lived. Hopefully that will be the case for the management at this store. If not, it may bring the store to a halting close.