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Business ProfileforMonroe Restoration and Cleaning, Inc.
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 288 N. Mayflower Road, South Bend, IN 46619-1534
- BBB File Opened:
- 3/14/1994
- Years in Business:
- 30
- Business Started:
- 2/9/1994
- Business Started Locally:
- 2/9/1994
- Business Incorporated:
- 1/18/1994
- Type of Entity:
- Corporation
- Alternate Business Name
- Monroe Restoration
- Related Businesses
- Business Management
- Mr. Jeremy Davidson, Owner
- Contact Information
Principal
- Mr. Jeremy Davidson, Owner
Customer Contact
- Mr. Jeremy Davidson, Owner
- Additional Contact Information
Fax Numbers
- (574) 289-0404Primary Fax
Phone Numbers
- (574) 206-4453Other Phone
Email Addresses
- Primary
- (574) 289-0404
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
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Most Recent Customer Review
Susan and Douglas P.
06/30/2023
Monroe Restoration and Cleaning, Inc. Response
07/04/2023
Dear Mr. and *****************,
We apologize for any inconvenience or frustration you have experienced with our company regarding the carpet seam issue following the fire incident on December 25th, 2020. We understand your disappointment and would like to address your concerns.
Upon receiving ************************** call on January 30th, 2023, we sent our representative, to inspect the carpet seam. Following his inspection on February 1st, 2023, he determined that the seam was not coming apart but rather showed normal wear and tear expected after two years of use.
Consequently, we closed the job on February 2nd, 2023, as no repair was deemed necessary.
On March 14th, 2023, when **************** called again to discuss the warranty, we explained that the seam was not damaged and fell within the realm of normal wear and tear.
However, we understand that you persisted with your concerns, and on April 26th, 2023, the ******'s requested that the carpet layer, and supplier, come and inspect the seams. Due to suppliers recent surgery, the earliest date available for the inspection was May 2nd, 2023.
During the May 2nd inspection, the supplier carefully examined the carpet seams and confirmed that they were intact and not damaged. He even expressed his willingness to reach out to the factory to investigate if any similar issues had been reported by other customers.
On May 10th, 2023, the installer informed us that there were no reports of seam problems from the factory and reiterated that the seams were tightly intact. He also explained that after two years, it is expected to observe normal wear and tear in high traffic areas.
We understand that you reached out again on June 30th, 2023, and spoke to one of our team members. We regret any miscommunication or misunderstanding that *** have occurred during that conversation. We reiterate that the carpet is not a warranty issue and that the seams were determined to be in good condition during the inspections. This also meets the standards of ************************ CRI-105 that states seems will not be invisible.
We genuinely apologize for any frustration caused, but we have thoroughly investigated your concerns and found no evidence of a workmanship warranty claim. If you have any further questions or require additional assistance, please do not hesitate to contact us. We value your satisfaction and appreciate your understanding.
Customer Response
07/08/2023
Customer Response
07/18/2023
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