BBB Business Review

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BBB Accredited Business since 07/11/2013

INOVA Federal Credit Union

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Phone: (574) 294-6553Fax: (574) 293-6119View Additional Phone Numbers358 S. Elkhart Avenue, ElkhartIN 46516-3545 Send email to INOVA Federal Credit Union

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BBB Accreditation

A BBB Accredited Business since 07/11/2013

BBB has determined that INOVA Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised INOVA Federal Credit Union's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 10 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

10 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues3
Problems with Product / Service6
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on INOVA Federal Credit Union

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

top
BBB file opened: 03/12/2003Business started: 01/01/1942
Type of Entity

Non-Profit Domestic Corporation

Business Management
Mr. Dallas Bergl (CEO/President)
Contact Information
Principal: Ms. Shelly Crawford (AVP of Branch Sales and Service)Ms. Lisa Adams Former (VP of Sales&Svcs)Ms. Alysa Snell (AVP of INOVA Direct)
Business Category

Credit Unions, Banking Services, Loans

Products & Services

Financial Institution

Alternate Business Names
INOVA DIRECT
BBB Program Participation
This company participates in the BBBOnLine Program and pledges to uphold BBB standards for online commerce and marketing activities.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.