BBB Business Review

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BBB Accredited Business since 09/09/2010

Better World Books

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(574) 252-530355740 Currant Road, MishawakaIN 46545 Send email to Better World Books

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BBB Accreditation

A BBB Accredited Business since 09/09/2010

BBB has determined that Better World Books meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Better World Books' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 49 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

49 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues4
Billing / Collection Issues1
Delivery Issues23
Problems with Product / Service21
Guarantee / Warranty Issues0
Total Closed Complaints 49

Customer Reviews Summary Read customer reviews

9 Customer Reviews Customer Reviews on Better World Books

Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 1
Negative Experience 3
Total Customer Reviews 9 Customer Reviews

Additional Information

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BBB file opened: 01/22/2007Business started: 05/01/2001
Type of Entity

Corporation

Incorporated: September 2003, DE

Business Management
Principal: Diane Maier (Director of Marketing and Sales Support)Ms. Tara Gilchrist (Customer Care Manager)Mr. Michael Kappes (Supervisor, Customer Care)Mr. Michael Miller (CEO)
Contact Information
Ms. Misty Morris (Accounts Payable)
Business Category

Books - Textbooks New & Used, E-Books, Books - Wholesale, Encyclopedia & Book Sales by Internet, Books - Used & Rare, Books - New

Products & Services

This business collects and sells new and used books online.

Alternate Business Names
Qumpus Inc.
BBB Program Participation
This company participates in the BBBOnLine Program and pledges to uphold BBB standards for online commerce and marketing activities.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.