BBB Accredited Business since 09/09/2010
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since 09/09/2010
BBB has determined that Better World Books meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Better World Books' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 49 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||4|
|Billing / Collection Issues||1|
|Problems with Product / Service||21|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||49|
Customer Reviews Summary Read customer reviews
9 Customer Reviews Customer Reviews on Better World Books
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||9 Customer Reviews|
Type of Entity
Incorporated: September 2003, DE
Business ManagementPrincipal: Diane Maier (Director of Marketing and Sales Support)Ms. Tara Gilchrist (Customer Care Manager)Mr. Michael Kappes (Supervisor, Customer Care)Mr. Michael Miller (CEO)
Contact InformationMs. Misty Morris (Accounts Payable)
Books - Textbooks New & Used, E-Books, Books - Wholesale, Encyclopedia & Book Sales by Internet, Books - Used & Rare, Books - New
Products & Services
This business collects and sells new and used books online.