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BBB Accredited Business since 04/08/2010
Fay's Marina, Inc.
Phone: (219) 362-1491Fax: (219) 324-8762909 Pine Lake Ave, La Porte, IN 46350-2324
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A BBB Accredited Business since 04/08/2010
BBB has determined that Fay's Marina, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Fay's Marina, Inc.'s rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
Contact InformationPrincipal: Mr. Ed Fay (General Manager)Mr. Donald Fay (President)Mrs. Rosey Fay (Secratary Treasurer)Mr. Harry Fay (Vice President)
Boat Dealers, Trailers - Boat, Boat Repair, Boat Lifts, Boat Launching Sites, Boat Launching, Boat Equipment & Supplies, Boat Covers, Tops & Upholstery, Boat Cleaning, Boat Storage, Marinas
Products & Services
This business offers Boat, Outboard, Stern-Drive, Inboard motor and personal watercraft sales along with Boat Trailer, Boat Piers and Docks and Boat and PWC Lifts. They also offer a Boat Storage, Boat slips and Moorage, Marine Parts, and a Service and Accessory department
Hours of OperationMon: 08:00 AM to 07:00 PMTue: 08:00 AM to 07:00 PMWed: 08:00 AM to 07:00 PMThu: 08:00 AM to 07:00 PMFri: 08:00 AM to 07:00 PMSat: 08:00 AM to 04:00 PMSun: 08:00 AM to 04:00 PM
Chicago, Indianapolis, Northwest Indiana, Southwest Michigan.
BBB Program ParticipationThis company participates in the BBBOnLine Program and pledges to uphold BBB standards for online commerce and marketing activities.
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northern Indiana. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Fay's Marina, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Email Addresses
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Boat Dealers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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