I bought a 2012 Ford Edge Feb. 19, 2015. After having the vehicle two weeks the service engine soon light came on. I called Rose City Motors and they sent me to Patriot Tire. Patriot Tire told me it was the Cadillac convertor and if so take it to Ford it should covered under the warranty. Well when I left their they cleared the code for what was wrong with it. When I took it into Ford a few days later the lady there said they couldn't check it without the light being on. I left took the vehicle into ford March 20, 2015. Ford said it needed a new engine. I called Rose City Motors back and Kinda blew my top about them knowingly selling me a vehicle that had a bad engine. The manger reassured me they did not do that and would make it right. I dropped my 2012 Ford Edge off to Rose City Motors March 20, 2015. They gave me a Chevy Equinox to drive. March 25, 2015 Manger told me the vehicle was on the lift he would call me back. Never called back. April 1, 2015 Called Rose City Motors talked to manger he didn't know anything and was waiting to hear back from the mechanic. Said he would call back. He did call back telling me that it was the timing chain and tension and yes it would need a new engine. But had no idea when it would be done. Said he would call the next day. April 4, 2015 traded the Chevy Rose City Motors let me borrow for a Ford Escape. The manger asked me what would make me happy. I told him reimburse me for the $94.50 I had to pay at Ford to have the vehicle tested, have another key cut for me before they give me my vehicle back so I'm not out it another day and they could pay for the days they have had my vehicle. I'm paying for a vehicle I only got to drive for a month. April 24, 2015 talked to manger at Rose City Motors said they were going to start the vehicle make sure everything worked and hopefully would call me tomorrow. Chad the manger called me April 29, 2015 saying a sensor went out and they were having to change that. Here it is May 4, 2015 and I have not heard from R.C.M.
Product_Or_Service: 2012 Ford Edge
If they would not give me a refund I would like them to reimburse me for the test at Ford $94.50, have that second key made before I get my vehicle back (Manger agreed to have us a second key made the day we bought the vehicle. The day I had it in at Ford the manger on duty wouldn't give Ford the ok to make a key.), pay my monthly payment for the length of time they had my vehicle, and a warranty for what was fixed on the 2012 Ford Edge.
Consumer had purchased a 2012 Ford Edge ******* on February 19, 2015, Consumer at the time of purchase had also purchased an extended warranty on the vehicle. Consumer had also signed a due bill that indicating she was due a MYKEY
Dealership had advised consumer to take the vehicle to the Ford dealer to obtain the key she was due and was informed her vehicle did not have the MYKEY program.
Consumer after approximately 2 months had informed the dealership the check engine light was on and returned to the dealership concerning same. Consumer was informed she did have an extended warranty and to take her vehicle to the Ford dealer where a diagnosis was performed and it was found there was a problem with the catalytic converter and possible engine problem. Dealership agreed to pay for the catalytic converter along with the diagnosis of the vehicle. After the diagnosis it was found the engine needed to be replaced.
Vehicle was taken to an independent repair facility who performs warranty work for the company. Warranty company had agreed to pay for the engine to be placed into the vehicle and the dealership agreed to pay the labor on the repair.
It is felt the dealership has gone above and beyond to assist this consumer in the repair of her
vehicle, as with her extended warranty she would have had out of pocket expenses for a rental vehicle and the dealership as good will provided her with a loaner vehicle at no cost to her except for the daily operational costs. Repairs at the Ford dealership were also paid for by
the dealership for the catalytic converter and diagnosis performed, along with paying the labor cost of the engine replacement at the independent repair facility. Consumer, prior to the sale, was also given the opportunity to test drive the vehicle along with taking the vehicle to a mechanic of her choice for inspection prior to the purchase of the vehicle. It is the belief of
the dealership that all repairs were properly performed and vehicle is currently operating properly.
If any additional information is needed please feel free to contact this writer.
Rose City Motors