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Rose City Motors

Phone: (260) 387-6521Fax: (260) 387-6536

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Customer Complaints Summary

7 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Billing / Collection Issues1
Problems with Product / Service3
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints7

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (7)BBB Closure Definitions
08/16/2013Billing / Collection Issues | Read Complaint Details
X

Complaint
Extrabilling charges.
Several charges on statement not sure what they are for. Called business for explanation and satisfactory one was not given.On lease agreement line #2a, charge for $****** for license or transfer fee. On line #2b, charge for title fee $*****. On lie #3 other taxable charges (documentary fee & service fee).Charge on line #5, aquisition fee $******. These charges brought to my attention by BMV when I went to get my plates.

Desired Settlement
I would like expanation of charges and refund if due.

Business' Initial Response
Contact Name and Title: **** ********
Contact Phone: XXXXXXXXXX
Contact Email: *************@rosecitymotors.com
I talked to Mr. ****** and explained to him that the form he was reading was for titling purposes only/ line 2a ahould read 1st and last payment and not license and transfer fee. It is a used car lease form and not a purchase agreement for a conventonal loan. He understood after talking to him and he was satisfied after I explained to him that the form was for titleing purposes only and not what the lease agreement actually entailed. It was a misunderstanding and Mr. ****** is satisfied,

OFFER:
To come on in and I can show him what and where the fees are on the lease agreement. I will also give him a *** gas card for the fuel he may use to get here.

03/14/2013Problems with Product / Service | Read Complaint Details
X

Complaint
Dealer not following thru on fixing noise in rear drivers side.
I left the dealer know on 2/21/13 that that there was a noise coming from the rear drivers side area. After numerous emails, I finally agreed to take the vehicle to the dealership in Fort Wayne Indiana which is about 2 hours from my location. On arrival, I was sent do a automotive garage that Rose City Motors uses. The garage checked out the car, secured a warmer plate and sent me on my way. As soon as I turned out of the garage I could still hear the noise. I went back to the dealership and in turn they sent me back to the garage. Once there I was informed that they would not have time to look at it again today. I called the dealership. I was asked by the Manager, *** to call him on Monday to work figure out where the car could be sent to be looked at closer to my location. I called him on Wednesday, figuring it would give him some time to come up with a solution. He said he would either let me know or for me to call him to see what he found out. I called him on Friday and he was unavailable to talk to me and he has yet to return my call. I feel I've done everything I could do to have my car fixed properly and the are failing to do their part. I am very frustrated with this whole thing.

Desired Settlement
I want my car to be fixed. I would like it to be done in my local area. I believe since I've driven their the first time and they didn't fix it, that it should now be their turn to complete it at my convenience.

Business' Initial Response
Contact Name and Title: ****** ******, G M
Contact Phone: XXXXXXXXXX
Contact Email: *****@rosecitymotors.com

******,
First of all I want to apologize for the terrible service that you received from this dealership, It is not acceptable! Please call me so I can pick your vehicle up. I will give you loaner car while we get it repaired. The information I have received is that it is a heat shield that was not secured and is making noise. I want to have it rechecked and get the issue with your car resolved so you will not have anymore problems. The service and treatment you received is not how Rose City Motors is intended to be operated. If you have any question please contact me anytime.
Please call me XXX-XXX-XXXX.
Sincerely,

****** ******
General Manager
Rose City Motors
Fort Wayne, IN XXXXX


OFFER:
I offer to pick the unit up and give her a loaner car while we get the issue resolved with her vehicle.

09/08/2014Advertising / Sales Issues
04/30/2014Advertising / Sales Issues
07/10/2012Problems with Product / Service
Page 1 of 2
08/28/2014Advertising / Sales Issues

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Auto Dealers - Used Cars

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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