The car was poorly damage and very unsafe for driving. Notice fraud diligent on paperwork and forged of signature on registration.
Finance a vehicle from One way auto sales on 02/06/2016, the car was poorly damage and very unsafe for driving and financing. Ask the dealer could they replace the car with something better, due to having to finance such of a car (on Monday 02/08/2016).I tried to return the car I was told that the finance company paid already. Contacted the bank on 02/08/2016 (every day after) and told them about the Nissan Altima 2006 that the floor board or undercarriage had a huge hole underneath the car and the whole car is rusted out. The door to the gas is rusted out and broke, the motor mount is missing, CD player broke, ticking noise, exhaust has a hole in it, and the whole bottom of the car is loose and also the keys to the car are broke. Tried to return the car on several occasion letting **** (Salesman) know (02/08/2016, 02/11/2016 and finally left it on 02/13/2016) that the car is not worth financing and I was told they would weld the car back together that it. Credit Acceptance investigated for a long period of time and just got notification that it's nothing they can do and it's up to the dealer on (03/29/2016 spoke with ******* from Credit Acceptance). ******* also stated that to take the car and get a diagnostic because if it's the engine or transmission maybe they could consider allowing the loan as deleted. The dealer had the car in their possession from 02/13/2016 till 03/29/2016. Picked up Car on 03/29/2016 to go get a diagnostic. Car wasn't fix and **** said he didn't know if we were coming back for the car but we been in touch with finance company all this time and him. On the day of picking up the Vehicle I notice that the registration was forged with my signature (03/29/2016). On 02/06/2016 I gave the dealer a down payment of ******* hundred dollar the car has XXXXXX mile on purchase date. Got the car late a night because they kept prolonging the paperwork, when finally drove off the lot the car didn't have any gas so one of their employee drove with me and my fiancé to the gas station and that when we notice that the gas(the entry to apply the gas) door was broke. We was told they will fix that, Never did. Come Sunday that when we notice the whole bottom of the car is damage.
A better car or our down payment back...
To whom it may concern:
First let me state, it our desire at One Way Auto Sales that every customer leaves our facility satisfied with then driving needs obtained. When this notice came to my attention it was promptly addressed. Mr. ****** reviewed and signed the Auto Check Report along with the POA (Power of Attorney) for vehicle registration. The Auto Check Report is the same report we review upon purchasing a vehicle. After learning of Mr. ******'s concerns, we offered to repair all of them but the customer refused. After several attempts to make an agreement we remain unsuccessful. Mr. ****** dropped the vehicle off to return it and demanded another one while threatening to "Shut One Way Down" - if his desire to obtain another vehicle was not met. We have been in business for over 20 years and have done so by caring for our customers. At this point we have exhausted all avenues of assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, From 02/13/2016 to 03/29/2016 they had all the opportunity to fix those repairs if they wanted to help with the situation. Yes, we test drive the car(drove around the block and look under the hood) but it was late at night and I wasn't able to look underneath (under carriage/Floor board) the car like we did when we got home, and then we notice all the rust inside and out the vehicle. **** stated that the car has been certified and Quality check, well if that was the case, you would actually allow someone put their lives in danger just for money. The car was just picked up from the Auctions 02/01/2016 and we got the car on 02/06/2016 this car was not check, its impossible that they check the car the gas door was even broke and we notice that there and told them that it was because the car didn't have any gas in it. Its no where on the car report that the car has a huge hole and the car has ****** repairs need to be done, beside that the additional ****** that need to repair the damages underneath (The Floor board) the car. Yes, they offer to repair the car on my expense using the warranty that is included in my contract, which is absurd. Yes, On 02/10/2016 I told One way I didn't want the car because the car was poorly damage and unsafe for me and my family (Riding around with huge hole and the carpet coming out). They didn't care about the safety of me nor my family because if they did they would never sold us a car like this. On 03/29/2016, I took the car to get a Diagnostic test done the car is missing motor mount, and that hold the motor and more. And that not all, Not only did they sale me a really unsafe, bad car, One Way has forged my signature on the registration form. When I picked up the car on 03/29/2016, **** which I was told on 04/16/2016 that he was fired but I look at the RUT-25 form (registration form) my signature has been forged. Me and my fiancé took the car back on 04/16/2016 again after getting it tested, and ******** @ One way) told us that **** was fired and that everyone stated that he lied about a lot of stuff. ******* offer us another car for ***** down after we have put down ******* down already, and also offer us to use the warranty that I purchase to fix the car. On 04/16/2016 I filed a police report (In Hammond) on this company for forged of my signature, which its against the law to do. At this point I want my money back after ******* untrue to the situation, I can't trust them at this point especially for signing my name.... The car is in their possession. I think its wrong and not good customer service at all.. The bank stated its up to them to delete the loan or give another better vehicle, this car not worth a 5 year contract. Refund
Final Consumer Response
AS OF TODAY 04/29/2016, I JUST GOT NOTIFICATION FROM THE BANK (CREDIT ACCEPTANCE) THAT THE LOAN WILL BE DELETED. AS LONG AS WE RETURNED THE CAR AND THE CAR WAS RETURNED BACK IN THEIR POSSESSION ON 04/16/2016. POLICE REPORT HAS BEEN FILED AND I HAVE THE ORIGNAL DOCUMENT FOR THAT NOW. I WILL BE FAXING IN THAT DOCUMENT ON MONDAY FOR PROOF OF FORGERY FROM THE OFFICER IN FRAUD DEPARTMENT FROM THE POLICE STATION IN HAMMOND, INDIANA. WE ASKING FOR OUR DOWN PAYMENT FROM ONE WAY AUTO SALES AT THIS POINT...
Final Business Response
To whom it may concern,
Mr. ******'s vehicle is parked on our lot and repaired
Due to negative communication with the lien holder the deal has been reassigned to our dealership as the lien holder. Mr. ****** is still under contract and should contact the finance dept. to arrange pick up of his vehicle and future payments. The lack of adherence to the above request could result in a Voluntary Repo/ negative marks on your credit report.