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Find a Location

Kelley Automotive Group, LLC has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Kelley Automotive Group, LLC

      633 Avenue of Autos Fort Wayne, IN 46804-1184

      BBB Accredited Business
    • Kelley Automotive Group, LLC

      910 Avenue of Autos Fort Wayne, IN 46804-1181

      BBB Accredited Business
    • Kelley Automotive Group, LLC

      505 Avenue of Autos Fort Wayne, IN 46804-1195

      BBB Accredited Business
    • Kelley Automotive Group, LLC

      811 Avenue of Autos Fort Wayne, IN 46804-1182

      BBB Accredited Business
    • Kelley Automotive Group, LLC

      2416 Cass St Fort Wayne, IN 46808-3112

      BBB Accredited Business

    Business ProfileforKelley Automotive Group, LLC

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/27/1981

    Years in Business: 72

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers Cadillac, Saab, Buick, Pontiac, Chevrolet, GMC, Hummer, Volvo and Saturn.

    Business Details

    This is a multi-location business.

    Find a Location

    Kelley Automotive Group, LLC has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Kelley Automotive Group, LLC

        633 Avenue of Autos Fort Wayne, IN 46804-1184

        BBB Accredited Business
      • Kelley Automotive Group, LLC

        910 Avenue of Autos Fort Wayne, IN 46804-1181

        BBB Accredited Business
      • Kelley Automotive Group, LLC

        505 Avenue of Autos Fort Wayne, IN 46804-1195

        BBB Accredited Business
      • Kelley Automotive Group, LLC

        811 Avenue of Autos Fort Wayne, IN 46804-1182

        BBB Accredited Business
      • Kelley Automotive Group, LLC

        2416 Cass St Fort Wayne, IN 46808-3112

        BBB Accredited Business
      Location of This Business
      633 Avenue of Autos, Fort Wayne, IN 46804-1184
      BBB File Opened:
      5/27/1981
      Years in Business:
      72
      Business Started:
      1/1/1952
      Business Started Locally:
      1/1/1952
      Business Incorporated:
      4/22/1987
      Accredited Since:
      5/27/1981
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Tom Kelley Cadillac
      • Kelley, Tom Buick GMC
      • Kelley Chevrolet, Inc.
      • Kelley Superstore
      • Auto Body and Paint
      Business Management
      • Mr. Thomas Kelley, President
      • Mr. Jim Kelley, Executive Vice President
      • Mr. Chuck Kelley, General Manager
      • Mr. Brian Lytle, General Manager
      • Mr. Matt Bennett, Controller
      • Mr. Nathan Nix
      • Ms. Monica Senk, Vice President of Human Resources
      Contact Information

      Principal

      • Ms. Monica Senk, Vice President of Human Resources

      Customer Contact

      • Ms. Monica Senk, Vice President of Human Resources
      Additional Contact Information

      Fax Numbers

      • (260) 434-4622
        Primary Fax
      • (260) 434-4848
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/19/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchased a ************************************** the shop 6 times because windows stop working and mirror warning lights don't work periodically /
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Margaret B

      1 star

      05/18/2022

      I had my A/C repaired by the dealer Kelley's @ 14/69 Auto Mall, because this is where we bought our last 3 vehicles from. I own a 2016 Yukon. I have put about 20k miles on it since I had them repair a leak in the A/C. I had some leak in the right rear so they replaced both the rear lines. Price was around $1000 to fix. I figured it was worth getting it done right.!? So now, ONLY 17 months later, NOT even 2 years, the couplings they used have disintegrated and the high line blew! I called to ask if they would honor their work or offer me anything because I believe the Couplings should have last longer than that???? They were aluminum and blew apart at the hex each side. So while doing the repair on the 3/8" line we inspected the 5/8" line it also was breaking on the hex! What kind of parts are they using? I'm a 25 year GM employee it's so sad for me to be writing this. My husband and I both will be fixing it ourselves. We are waiting for parts. We will continue to buy GM but never with Kelley's again. Just for anyone who had this kind of repair with the aluminum couplings they are DEFECTIVE! I would have them inspect any work you have done because after 12 months they are not going to do anything for you!

      Local BBB

      BBB Serving Northern Indiana

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