Business ProfileforArt Hill

Dec 11, 2023 truck had appointment for service. We paid $1039.95 cash for work that we didnt authorize nor was informed what truck needed beforehand. The work supposedly performed wasnt needed per our complaint and obvious outcome. Truck still has the same issues and more! Before Art Hill ************ performed any work on truck, we had heat everywhere inside the cab blowing except passenger vent which only blew cool air and all functions of the console was working including the heated seats. Once truck was released back to us, NOTHING is working! We DO NOT have any heat anywhere inside the cab, radio, navigation system, door locks, dashboard lights, cruise, etc will function. Nothing comes on any more! ************ states the problem is a **** Module. Apparently it was the **** Module that was needed on 12/11/23 when the water pump and thermostat was replaced instead. There was a couple of trucks similar to ours being serviced and it is of my opinion that the trucks were mistaken for different parts and repairs causing repairs that was not needed! The ************ states the new repair will cost $1089! The suggest theyll waive the labor for installing the console modular but we must pay for the part. We suggested they credit us the cost of the water pump and thermostat that we didnt authorize nor needed and apply it to the cost of the part that was needed all along. ************ Manager *** stated NO! We have not been able to use our truck since returning from our son kidney transplant which we had to be wrapped in blankets to travel due to the weather! We our elders, age 88 and ************************************************************ good faith business and transparency and top notch integrity! We feel scammed and was taken advantage of by Art Hill **** ************ *******!