BBB Business Review
What is a BBB Business Review?BBB Accredited Business since 04/12/2012
Arnell Chevy - Kia
Phone: (219) 787-9200Fax: (219) 787-1094View Additional Phone Numbers239 Melton Rd, Burns Harbor, IN 46304-9746www.arnellchevykia.comView Additional Web Addresses
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BBB Accreditation
A BBB Accredited Business since 04/12/2012
BBB has determined that Arnell Chevy - Kia meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Arnell Chevy - Kia's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Problems with Product / Service | 2 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 2 |
Read Complaints | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Secretary of State201 Statehouse
Indianapolis, IN46204
(317) 232-6576
BBB records show a license number of 0400326 for this company, issued by Secretary of State. The expiration date of this license is 02/28/2014. Auto Dealer Service Divison.
BBB records show a license number of 1001186 for this company, issued by Secretary of State. The expiration date of this license is 02/28/2014. Auto Dealers Service Divison.
Type of Entity
Corporation
Incorporated: August 1991, IN
Business Management
Principal: Mr. Tom Tenhove (General Manager)Mr. David Arnell (Owner)Contact Information
Mr. Mike Duncan (Service Manager)Business Category
Auto Dealers - New Cars, Auto Diagnostic Service
Products & Services
This business offers new automobile sales and auto diagnostic services.
Alternate Business Names
Arnell Auto Group, Arnell Kia, Inc., Arnell Chevrolet, Inc., ArnellBBB Program Participation
This company participates in the BBBOnLine Program and pledges to uphold BBB standards for online commerce and marketing activities.Industry Tips
Buying a New CarDont Fall Victim to Enticing Auctions Ads for Cars!
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
VIN Cloning Swindles Luxury Car Buyers
LocationsX
1 Locations
-
239 Melton Rd
Burns Harbor, IN 46304-9746(219) 787-9200Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northern Indiana. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Arnell Chevy - Kia is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Auto Dealers - New Cars
Buying a New CarDont Fall Victim to Enticing Auctions Ads for Cars!
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
VIN Cloning Swindles Luxury Car Buyers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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