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Consumer Complaints

BBB Accredited Business since 10/14/2004

3 Rivers Archery

Phone: (260) 587-9501Fax: (260) 587-3078

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
05/02/2016Delivery Issues | Read Complaint Details
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Complaint
3Rivers will not resolve a shipping mistake
On 3/31/16 I ordered 2 weather rests and a small spool of serving material. What I received was 10 bow fishing arrow tips and a cake of string makers wax, and the package came Postage Due at a rate of ****** I paid ***** to ship it back. It has now been 19 days and to no avail have they resolved this. They suggested I take store credit which would be fine if they would simply use that credit and send me item ****** extra large camo archer sleeve, but they keep saying I have to call them first. I do not wish to talk to them on the phone, I am to upset with them to be cordial. I have emailed them and I keep getting a different person every time, instead of dealing with one single person. Their customer service is horrible.

Desired Settlement
Send 1 ea. ****** extra-large Camo archers sleeve and we'll be resolved on this matter.

Business Response
Contact Name and Title: ****** *******, Exec Asst
Contact Phone: XXX-XXX-XXXX
Contact Email: ******@3riversarchery.com
Shipping labels were mixed up and Mr. ***** received the wrong order. He contacted us 4/6. We had, however, already sent the correct order on 4/4. We asked that he return it and he sent it back on 4/11. We thanked him and told him to let us know how he would like the postage (total of ******* refunded, credit card or store credit. He then e-mailed 4/14 asking if the return was received. We let him know it was received on the 14th and the credit is on his account. He then e-mailed again on the 17th asking if it was received and at this time was very upset. We let him know we did receive it and the credit is on his account. He e-mailed again on the 18th and said he did not see it on the website. We do not have the technology where credit can be seen online and let him know that. He also mentioned he will use it on item # ***** and call it solved. Due to the nature of the comment, our tech did not understand he wanted to place an order and thought he was stating his intentions of his next order, so he recommended that he call in to place the order. He emailed us once more, and to his comment that we have not solved this and we owe him ******* he was told we can refund the ****** to his credit card if he'd like. We did not hear from him. Mr. ***** e-mailed into our general info account. It is monitored by a different person each week and that is the reason for receiving an e-mail from a different person on occasion. We by no means intended for any ill will from Mr. *****. We definitely have all intention of solving this and have entered an order for the item he has requested. We believe a misunderstanding is the cause of this and apologize for it. We attempted to contact Mr. ***** but his number is disconnected.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
The sending of the sleeve is agreeable to me and resolves this matter

11/26/2013Problems with Product / Service | Read Complaint Details
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Complaint
I returned a recent purchase that was in the same condition I received it in, and they told me it was "scratched" and refunded me *** less than told.
I purchased the samick sage recurve bow, a bow sock, a stringer, and a hair rest. My order number is XXXXXXXX. I spoke with an individual on the phone who said there would only be a ** restocking fee if everything was in like new condition. I wrapped all products in bubble wrap for the return trip and sent it back. They refunded me *** less than what I should have received, and told me there were "scratches on the limb" which were not there when I sent it back, it looked as new just like it did when I was shipped the bow. I asked for pictures of the scratches from an employee named **** ********** and have not received any correspondence since that time.

Desired Settlement
I would simply like to have my other *** refunded. I'm still $40 negative on the whole deal due to shipping, but I feel that I deserve that *** since I shipped it in the same condition I received it.

Business Response
Contact Name and Title: ****** ******************
Contact Phone: XXXXXXXXXX
Contact Email: **********@3riversarchery.com
Our policy states that to receive 100% refund, the bow must be received within 30 days and in new condition. We received the bow scratched and charged a minimal restocking fee. We advise in our policy to insure returns. In this case, it appears it should be a post office claim. Due to the small amount in question, we will refund the restock fee rather than proceed further with the dispute.

OFFER:
Refund ******

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Archery Equipment & Supplies

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