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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Redstone Inn meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Redstone Inn include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Business ManagementMs. Sara Lewis, General Manager
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: On 29 August 2013 at 5PM we had dinner at the Redstone Inn in Redstone, Colorado. At about 7PM that evening we started having food poisoning symptoms which became extreme and severe through the night into the next days. These symptoms continued till about 01 September 2013. ****** *********** eventually went to Dr. ***** office on 05 September 2013. The Symptoms subsided and eventually went away sometime around 09 September 2013.The merchant response, General Manager **** *****, was generally as follows; you can't prove it, a minimum of four reports of illness must be brought to our attention before it is our problem and nobody else got sick, wait three days-we'll get back to you. We did ask for a refund when we informed the front desk on 30 August 2013 of our illness. The front desk response was, we'll get back to you. At NO time did anyone from the Redstone Inn say or ask; Are you okay? How can we help you? I'm sorry you got sick. There was no concern for our well being.
Desired Settlement: Admission of their poor kitchen conditions and their responsibility for our food poisoning. Cost coverage for physician and medication expenses. Improvement in their customer service. The Redstone Inn's BBB rating down graded.
To whom It may concern
This woman has not told the truth, I can't beleive what she's written! She is obviousily trying to cover up what happened and what she said to us. She never offered to do anything she said she did. We live several hours from the Inn...she did leave a message on our phone but we were driving home when she called and weren't there to receive the call. In the message that **** left she stated that unless 4 or more people got sick at the same time that we got sick that she, on behalf of the Redstone Inn, would not be responsible for anything. We asked more than once for the Inn to at least refund the money we spent for dinner that night but they refused to do that stating our illness wasn't their problem. At no time did I tell her that we hadn't eaten for several days! We drove to the Inn the afternoon that we ate dinner there and we did not eat anything anywhere else prior to eating dinner there...we wanted to have a good appitite for dinner. I never told her that our doctor said it was deffinately the meat we ate, rather I told her that our doctor said it was most likely the calimari we ate that made us sick. The people at the Inn made no effort to say anything to us except that they felt no responsibility for our illness....when we asked to talk to the manager we were told she was unavailable and that she would be in touch when she was available. We never hung up on anyone---not ever! I was fairly upset when **** failed to return my calls and I probably was not as happy as I might have been had she offered even the slightest bit of help resolving that horrible evening! Her written response to you is the only information I have seen from anyone at the Redstone Inn regarding our food poisoining and quite frankly **** is not telling the truth...not even close to the truth and quite frankly she should not hold the position that she has. If I ran my business the way she has run the business at the Inn I wouldn't be in business for very long. She should have handled this problem a lot differently. If she had shown the tinyest bit of consern for what happened to us we wouldn't be sending this to the BBB now! It didn't have to be like this.
If The Redstone Inn wants to do the "right" thing then they should have no problem returning the money we've spent.
I'm writing this to you from the hospital. I'm having surgery tomorrow and will be unavailable for further comment untill the 1st of November if all goes well.
I am sending a check to reimburse for the dinner you had at the Redstone Inn. Thanks.
BBB's Final Determination: Consumer accepted resolution offered by the business.