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BBB Reliability Report for

Info Media Inc


A BBB Accredited business since 02/20/2008.

BBB Rating A+

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BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Find out more about Info Media Inc:

Arrow BBB Accreditation
Arrow BBB Rating
Arrow Business Contact and Profile
Arrow Business Management
Arrow Customer Complaint History
Arrow BBB Program Participation
Arrow Government Actions
Arrow Advertising Review
Arrow BBB Copyright and Reporting Policy

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BBB Accreditation

Info Media Inc has been a BBB Accredited business since February 2008. This means it supports BBB's services to the public and meets our BBB Accreditation standards.


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BBB Rating for Info Media Inc

Based on BBB files, Info Media Inc has a BBB Rating of A+ on a scale from A+ to F.

Click here for an explanation of BBB Ratings

The BBB contacted InfoMedia Inc. relating to the number of complaints our office was receiving on www.my-internet-payday.com. Our concerns were
customers trying to cancel were experiencing a long on hold time, customers were experiencing rudeness from customer personnel, customers inability to reach an operator, and customers difficulty cancelling the service within the 7 day trial period.

InfoMedia responded to our concerns that they are taking corrective actions to improve their customer service. They will not be taking new customers on the www.my-internet-payday.com and will service the current members. They have implemented a better system to handle the call volume and answer customers' questions. This enables customers to cancel more easily. In addition, they have added a Quality Assurance/Behavior Based coaching system to train customer service personnel.

They will also institute a checkbox on the signup page for customers to acknowledge they have read the terms and conditions prior to signing up for any new program they introduce.


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Business Contact and Profile for Info Media Inc

Name: Info Media Inc
Phone: (970) 278-0011
Fax: (970) 278-0033
Address: 1151 Eagle Dr Ste 325
Loveland, CO 80537-8020
Google Map
Website: http://www.joelcomm.com
My-Internet-Payday.com
Original Business Start Date: March 1996
Local Start Date: March 2007
Principal: Mr. Joel Comm, CEO
Customer Contact: Mr. Joel Comm, CEO - (970) 278-0011
Email Address:
Entity: Corporation
Incorporated: March 1996, TX
Type of Business: Online Salesmen, Marketing Agencies
BBB Accreditation: Info Media Inc is a BBB Accredited business.

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Business Management

Additional company management personnel include:

Mr. Joey Montez - VP of Sales

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Customer Complaint History for Info Media Inc

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 113 complaints about Info Media Inc in the last 36 months, our standard reporting period. Of the total of 113 complaints closed in 36 months, 111 were closed in the last year.

Advertising Issues 
  Resolved 
    4 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
    4 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
  Administratively Closed 
    1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
 
Contract Issues 
  Resolved 
    2 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
 
Billing or Collection Issues 
  Resolved 
    28 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
    19 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
  Administratively Closed 
    3 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
 
Sales Practice Issues 
  Resolved 
    12 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
    6 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
 
Delivery Issues 
  Resolved 
    1 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
 
Service Issues 
  Resolved 
    2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
 
Customer Service Issues 
  Resolved 
    2 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
  Administratively Closed 
    1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
 
Product Issues 
  Resolved 
    2 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
 
Refund or Exchange Issues 
  Resolved 
    13 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
    11 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
  Administratively Closed 
    1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
    1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
 

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BBB Program Participation

This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.

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Government Actions

BBB has no information regarding government actions at this time.


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Advertising Review

BBB has no information regarding advertising review at this time.


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BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with Info Media Inc, please let them know that you contacted BBB for a BBB Reliability Report.

ID: 46013275
Report as of November 21, 2009 20:12
Copyright© 2009 Better Business Bureau


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