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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Spanjer Homes is a licensed general contracting company that has provided Northern Colorado with quality custom homes, large-scale residential remodels, and pocket development since 1978.
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A BBB Accredited Business since
BBB has determined that Spanjer Construction Corp / Spanjer Homes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Spanjer Construction Corp / Spanjer Homes include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Business ManagementMr. Steve Spanjer, President Ms. Barb Spanjer, Sec/Treas
Home Builders Home Improvements Home Addition Builders Remodelers
Service Area15 mile radius from our office
Alternate Business NamesSpanjer Homes
Products & Services
We offer a full-service approach to custom home building that includes budget management, financial guidance, design consultation, selections coordination, scheduling and management, delivered with a high level of craftsmanship and professionalism.
5131 S College Ave Unit A
Fort Collins, CO 80525 (970) 223-2664 (800) 341-2664 Directions
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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (800) 341-2664(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Spanjer Homes constructed a new home on a vacant lot adjacent to our property. During the construction, they raised the elevation of the lot several feet. In late summer they removed the straw wattles and other protective barriers surrounding the property even though landscaping was not completed. During the fall there was significant erosion and several hundred square feet of our landscape was covered in mud. Spanjer did not warn us or the homeowner that there was any risk of damage even though they knew that raising the elevation created the opportunity for problems. When contacted about the issue, Spanjer denied any responsibility even though they were responsible for the construction of the house and the increased elevation - basically creating the opportunity for a problem.
Desired Settlement: I want Spanjer to come in and repair our landscaping or cover the cost of having someone else repair the damage created by their action and lack of communication.
Tuesday, June 24, 2014
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.