BBB Business Review
BBB Accredited Business since 09/04/2003
Total Merchant Services Inc (Headquarters)
Find a LocationPhone: (888) 848-6825Fax: (888) 918-6825255 Gold Rivers Court, 3rd Floor, Basalt, CO 81621-9257mike@merchantserviceshq.comwww.totalmerchantservices.com
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BBB Accreditation
A BBB Accredited Business since 09/04/2003
BBB has determined that Total Merchant Services Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
1 of 3 Locations are BBB Accredited
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Total Merchant Services Inc's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 113 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 28 |
| Billing / Collection Issues | 35 |
| Delivery Issues | 2 |
| Guarantee / Warranty Issues | 2 |
| Problems with Product / Service | 46 |
| Total Closed Complaints | 113 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Coloradohttp://www.colorado.gov/oed/industry-license/
Type of Entity
Corporation
Incorporated: January 1996, NV
Contact Information
Primary Contact: Mr. Ed Freedman (President/CEO)Complaint Contact: Mr. Mike Cassetty (Director of Risk Manageme)Mr. Matt Freedman (Vice President)Business Category
Credit Card Processing Companies, Credit Card Planning Equipment Suppliers, Financial Services
Industry Tips
ContractsBBBTips on Saving and Investing
Controlling Credit Card Processing Costs
Online Credit Cards - Look Before you Click!
Selecting a Financial Planner
Use Caution with Gold and Platinum Card Offers
LocationsX
3 Locations
-
255 Gold Rivers Court
3rd FloorBasalt, CO 81621-9257Directions
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THIS LOCATION IS NOT BBB ACCREDITED
6223 Highway 90 # 186
Milton, FL 32570-1705Directions
-
THIS LOCATION IS NOT BBB ACCREDITED
103 Meadowlake Drive
Gallatin, TN 37066Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northern Colorado and Wyoming. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Total Merchant Services Inc is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Credit Card Processing Companies
ContractsBBBTips on Saving and Investing
Controlling Credit Card Processing Costs
Online Credit Cards - Look Before you Click!
Selecting a Financial Planner
Use Caution with Gold and Platinum Card Offers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.