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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that First National Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for First National Bank include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Division of Banking- Colorado
1560 Broadway Ste 1175, Denver CO 80202
Phone Number: (303) 894-7575
Business ManagementMs. Angie Penland, AVP Market Manager Mr. Mark Driscoll, President Ms. Karen Sorensen, Regional VP for Retail Banking
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The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (800) 482-7771(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: I had a car that was repossessed in 2003 but it shows that I still owe on it. I tried to pay i toff a couple of months ago but they refused to letme. I am trying to buy a home and when they pulled my credit it shows that a loan I opened in 1997 at First National Bank in Fort Collins still has a balance due on it. The car was repossessed in de ecember 2002 and they in turn said they charged it off. Now it is showing I still owe a balance on the car and when I went to pay it off even though there should be no balance they told me I couldnt pay it and refused to close the account.
Desired Settlement: i WANT TO GET THIS REMOVED FROM MY CREDIT REPORT.
Business Response: Business Response /* (1000, 10, 2012/12/05) */ First National Bank tried to collect on the remaining balance of this loan after the sale of the car with no success. Per regulation, a bank has up to 7 years to report the loan as a loss. In 2008 (well within our time limit) the loan was deemed uncollectable and reported to the IRS. First National Bank has deemed this as a correctly reported loan. Consumer Response /* (3000, 12, 2012/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) All I wanted to pay was the remaining balance to show as a zero balanced and paid.They wont let me pay the balance to zero it out.The original start of the loan was in 1997 was closed out in 2002 so what the bank is saying is they can ding my credit report for over 15 years. Business Response /* (4000, 14, 2012/12/12) */ A Bank rep will contact Mr. ****** to personally speak to him to resolve this issue.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|4/23/2012||Problems with Product/Service|