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A BBB Accredited Business since
BBB has determined that Big O Tires meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Big O Tires include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Business ManagementMr. Dana Foote, Corp. President Ms. Laura Foote, Corp. Secretary Mr. Troy Nistler, Manager
Tire Dealers Auto Repair Services Brake Shops Tire Repair Shops Auto Services Wheel Align, Frame & Axle Service Equipment & Supplies Shock Absorber Suppliers
Industry TipsAuto Repair & Service
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: had entire break system replaced and making more noise now than ever before. I had a break job done it included everything for the disk breaks on front,02/03/2010. Breaks started making a noise and got worse so i took it in and it was still on warnety so the left front rotor was replaced.A mont ago I took it back because of the same noise and was told by the break person that it was normal to hear noise, it is the pads releasing. He would not answer my question as why they never made any noise before I had my breaks done their. Or why never before on any other cars i have owned have disk breaks made no noise. plus I have done breaks since 1964 and never afterwords had any, pads or shoes, made any noise. I spent $489.73on the original break job that I should have done myself. I have spent a lot of money at this place over the years and sent a lot of people there and this is the fist time i feel that I got the worst service from a business ever.
Desired Settlement: I would like someone that knows what they are doing to fix the problem. And if the proble is the rotors they are getting, than get a different distrubter for the part. Or a refund and I will take it somewhere else to get corrected.
Business Response: Business Response /* (1000, 5, 2012/12/06) */ ***** had contacted the customer and left him a message. In that message we let him know that we would do whatever it took to fix the problem. we never heard back from the customer until now. Please let the customer know that we will do what it takes to resolve his issues. Consumer Response /* (3000, 7, 2012/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) For one thing I never received a call from ***** to fix the problem after being told by the break man that it was normal. If I would have, I would not be filling a COMPLAINT. I, at this time, do not think that I could trust that the problem would be fixed without a hassel.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|8/25/2011||Problems with Product/Service|