BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Benjamin Franklin Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Benjamin Franklin Plumbing include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Colorado Plumbing Board
1560 Broadway Ste 1500, Denver CO 80202
Phone Number: (303) 894-2300
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Barton Palmer, President Ms. Cindy Wright, Admin. Director
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Alternate Business NamesPalmer Plumbing Rues LLC
Industry TipsHiring a Contractor
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Additional Phone Numbers
- (970) 373-5071(Phone)
- (970) 488-2419(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: In August my water heater's pilot refused to stay lit. By removing the burner I determined the it was the thermocouple. I couldn't find the specific part to replace so I called Benjamin Franklin Plumbing to repair. When the plumber showed up I explained exactly what was wrong with the thermocouple and exactly what was needed to repair. In spite of the information provided he attempted to light the pilot light. It lit, but I knew it would go out as I had been doing the same thing for about a week. I insisted that I needed a new thermocouple and he rather indignantly told me that the bill was already at $126 (service fee plus charge for lighting the pilot) and it was my call on what he did next. I challenged the price for lighting the pilot (roughly $86) and he said "You have a Master Plumber in your house." Right about that time a small (tablespoon size) bit of water appeared from below the heater. I pointed it out and without missing a beat he jumped into scheduling a replacement water heater to the tune of over $1500. I, not knowing any better, scheduled for the work to be done next day. Once he left I did some research and discovered it was only condensation stemming from the heater having been off for a day. I promptly canceled the replacement and was charged the $126 for the service fee and pilot lighting. Shortly after he left the pilot went out again. I have since replaced the entire burner of the water heater for LESS than Benjamin Franklin charged me for lighting my pilot light. I feel that Benjamin Franklin Plumbing is guilty of price gouging and taking advantage of customers. Since I replaced the part I have not had ANY problems with my water heater
Desired Settlement: I request a refund for the total amount of $126.00 for the service fee and pilot lighting.
This is to advise you that on November 22, 2013, **** ****, Operations Manager called Mr. ******* to apologize that our service was less than satisfactory for him and advised him that we would send him a refund check in the amount of $126.00.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|6/30/2011||Problems with Product/Service|
|6/20/2011||Problems with Product/Service|