BBB Accredited Business since
Phone: (970) 405-0157 415 Ponderosa Ave, Eaton, CO 80615
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A BBB Accredited Business since
BBB has determined that Landscape Creations meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Landscape Creations include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Alonso Ortega, Owner
Landscape Maintenance Concrete Contractors Water Garden Fountain Suppliers Landscape Contractors
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Not responding to phone calls for contrete repair issues. We have called ******, the owner, several times about repair of the patio that he installed in June of 2012. We have had a few conversation on the phone with him and he said he would be over to look at the cracks, but never showed up or called us back. Know he is not answering his phone or responding to our voice mails. The first time he was notified about the cracking was within a month after he installed the patio. Now that the cold weather is here the water will get into the cracks and freeze causing more damage and cracking. The cost of the patio and landscaping was $5000.00, we paid by check. Also, he did not pour the concrete with stress joints, instead he cut half inch deep grooves into the concrete. The cracks are showing up next to the cuts and in other areas not close to the cuts.
Desired Settlement: I am looking for replacement or repair of the cracked concrete.
Business Response: Business Response /* (1000, 9, 2012/11/08) */ From: *****@*********** (mailto:*****@***********) Sent: Wednesday, November 07, 2012 5:04 PM To: *********** Subject: Re: BBB Case XXXXXXXX - ****** ****** Matter has been resolved thank you for the reminder.. *************
This is my second complaint to BBB for the same issue. The owner of this company never did fix the first issue. He just made excuses of of why he has not been able to repair the crack in my cement pad that was appeared prior to even finishing the project. I am very tired of calling him to remind him to fix the crack. This not a small crack.
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BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved