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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Paul Davis Restoration meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Paul Davis Restoration include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Business ManagementMr. Fred Roberts, Owner
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: I received a phone call from Mr. **** ***** of Paul Davis Restorations, to discuss further payment arrangements involving the "repair" work on my home. I was informing him that if I was to be charged for "sealing" three skylights, that he would need to remove one of the charges due to one skylight having never been properly sealed. Said skylight continued to leak until I, myself got on my roof and properly sealed the leaking skylight. I made a comment about making a wise decision and going with another company. Mr. **** ***** then informed me that, "Your opinion doesn't really matter." I decided to end the phone call, rather than arguing.Upon initial inspection of a leak in a closet, more damage had been inflicted than what was noted i.e. a sagging ceiling and stained carpet. This damage was noted by another set of professionals after Paul Davis had been informed that their services would no longer be required.
Desired Settlement: I feel I was treated unfairly as a customer, and would like a reassessment of billing for services not rendered.
To Whom it may concern: Response to complaint 9974109
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved