BBB Accredited Business since 09/18/2008
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A BBB Accredited Business since 09/18/2008
BBB has determined that Decatur Utilities meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Decatur Utilities' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||2|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Decatur Utilities
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Business ManagementCustomer Contact: Ms. Kim Baker (Customer Service Manager)
Contact InformationPrincipal: Mr. Ray Hardin (General Manager)Ms. Christy Lamb (Human Resources)
Number of Employees
Utility Companies, Gas - Propane - Equipment & Supplies
Products & Services
This Public Utility Company offers electricity, natural gas, water and waste water services in the Greater Decatur area.