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Consumer Complaints

BBB Accredited Business since 07/01/1993

Firestone Tire And Service

Phone: (256) 539-4118Fax: (256) 539-4162

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service2
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
05/27/2014Problems with Product / Service | Read Complaint Details
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Complaint
I requested Firestone to use "Smoke machine" test to locate VACCUUM LEAK. Firestone did not do Smoke test.
I requested Firestone to do a "Smoke machine" test to locate VACUUM LEAK 03/29/2014. Firestone did not do Smoke Machine test to locate Vacuum leak. Firestone did a ECA check and charged me $63.92.
Testing prior to going to Firestone reads I have a "Large Vacuum Leak". You find vacuum leaks with smoke machine test. I had the equivalent of Firestone's ECA test completed 27 March 2014 at AutoZone so their ECA was not needed.
After their ECA test they recommended buy I new Air Mass Sensor (MAS)$176.99 and install it for $117.60, $294.59 total. An internet retail price for a high quality MAS is $85 and an amateur can install it in less than 10 minutes. Firestone also recommended Fuel System Cleaning for $89.99.

Desired Settlement
Firestone do a "Smoke machine" test to locate VACUUM LEAK.

Business Response
none of our stores in Huntsville have a smoke machine so we would not be capable of doing the test. I will be happy to have the store refund his $63.00 that he paid for the diagnosis. just contact *******, the store manager, and he will assist you.

Final Business Response
Issue was resolved with Customer and credit for $60.92 was issued on 5/9/14.

09/10/2012Advertising / Sales Issues
08/15/2012Problems with Product / Service

Industry Comparison| Chart

Tire Dealers, Tire Distributors & Manufacturers, Battery Supplies, Tire Retread & Repair, Mufflers & Exhaust Systems, Brake Service, Auto Repair & Service, Auto Inspection Stations, Shock Absorbers, Battery Repairing & Rebuilding

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.