BBB Business Review

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Consumer Complaints

This Business is not BBB Accredited

Residential Face Lift

Phone: (256) 883-7772Fax: (256) 880-3371

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)
05/09/2014Problems with Product / Service | Read Complaint Details
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Complaint
sofit repair needed
We have a part of our sofit that has come out of the trim. We have called several times and has not been repaired.

Desired Settlement
We would like this repaired properly.

Final Consumer Response
****** ******* called about his complaint with the company, the Vinyl Authority. He wanted us to know they came out and fixed the problem and he is satisfied.

01/09/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
The gutters and siding they installed require repair. I have contacted them repeatedly to coordinate repair, and they do not follow through.
Sales Rep: ****** ******

When they installed siding and gutters, I was told they would honor repair requests. Now, gutters and siding need repair, so I contacted Mr. ******.

Contacted Mr. ****** by phone or text on the following dates to request and schedule service: 9/16, 9/17, 9/20, 9/23, 9/24, 10/3, 10/9, 10/21, 10/24.

I was told they would conduct repair on the week of 9/23, but they did not follow through. They rescheduled on 10/3 but did not follow through.

I have not heard from Mr. ****** since 10/3.

Desired Settlement
I would like Mr. ****** and company to repair my gutters and siding as promised.

Business Response

Final Business Response
Mr. ****** called the BBB to say he was surprised to get this complaint. He tried to schedule an appointment for several days to no avail. Mr. ****** would like for you to call him at 256.883.7772 to schedule an appointment for repairs. via phone call with P.Cole/BBB

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I called Mr. ****** after I received this response, and he came out and repaired the gutter and siding. Thank you for helping me, BBB.

07/27/2015Problems with Product / Service

Industry Comparison| Chart

Siding Contractors, Windows, Windows - Installation & Service

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.