Budget did not do the work correctly after several attempts, now i have tacking work due too incorrect work
Budget roofing did some work for the previous owners requested to be completed by the inspector before the sell of the house. The work was done incorrectly and a continual leak that went undetected for almost a year, they came out 3 times, not until the 4th time did the issue get addressed correctly, in process my roof is patched up and looks unacceptable and flashing was nailed into the brick and damaging the house and looks aweful. Budget has said they will try to correct but nothing yet has been done. the roof shingles are mismatched and the flashing looks horrible.
I want the roof fixed to match, if that means replacing the entire roof i want it replaced, work was done to cause damage that did not need to be done, I want the flashing to be fixed so that it is correct.
A repair / patch was requested from the previous owner that is correct. A (former) employee did a repair quote for the previous owner. The work he quoted was done and it lasted the full year warranty that was giving. The new owners The ******'s called in after the warranty was up saying they had a problem with the work done, it had started leaking. This is after the warranty had already run out. We still sent our guys out to address the problem even tho it NO LONGER had a WARRANTY! We have spent several hundred dollars out of our pockets to address this issue. We could have just stuck with " It no longer has a warranty " and been done with it but we try to make all of our customers happy. The issue is fixed and we paid for the inside to be fixed as well. The ******'s haven't had to come out of pocket at all. We haven't ask them for anything. I also want to address the statements made by Ms. ******.
1- The flashing has to be anchored, which in this case is to the brick. This is did not case any damage to the home at all!
2- Its going to look patched because it was a repair not a replacement. The shingles that are on there has been discontinued as well. We matched it as close as possible.
The flashing is to be painted but with the rain it has been pushed back as well as all the other repairs we have on our schedule. I personally have apologized to Mr.& Mrs. ****** about this and all we could do was make it right, which we have above and beyond what we could have.
If the ******'s want a quote to replace the roof we can do that but The ******'s will be fully responsible to pay for it. All they have to do is contact our office to do so. If there is anything else please just let me know. Thanks, **** *****
(The consumer indicated he/she DID NOT accept the response from the business.)
The statement from **** at budge roofingis not true, she right out lied, the roof was never fixed correctly in the first place and leaked for almost a year till we discovered it, I then went to the attic to discover an ongoing leak so i found the receipt and called budget, when I contacted them the FIRST time to warrenty was still good but after months of trying to fix the leak (unsuccessfully!) the warrent ran out. Budge even told me it was never fixed correctly the first time and made excuses saying the guy was fired shortly after due to poor work. After coming out several times and not fixing the leak after it was again reported to budge,the owner or owners came out and said he knew what was wrong and it had nothing to do with the flashing it was under the shingles and then said he could fix it without replacing the shingles, after my husband waited all day on serval occaisons they came out on a friday at the end of the day, the workders were different not the owner and very upset they had to fit this job in..They then put the mismatched shingles on, left boards in the attic with nails sticking straight up and a big mess, THEN left without even telling my husband they were done or explaining why it looked so bad, my husband then discoved how bad a job they had done, I came home and i turned the corner to my street and I noticed the patched roof right away and all I could do was cry. the patch work is very noticable right in the front of the house on a down slope, and looks aweful, I have had professionals look at it and have said it's the worst work they've ever seen and there was no reason to put mismatched shingles like that. I could never sale my house with that aweful job, it looks so bad I just can not settle for a mismatched roof, if the repair were done correctly the first time it would not look like that. My house is only 6 years old, having a patch job like that is unacceptable. I want it fixed! Budge is responsible and I should not have to put a whold new roof on my house because of poor work! I want it fixed and if they have to replace the roof to fix it then i want the roof replaced. Whatever it takes to fix my roof. I have suffered so much stress from this. If the problem is not resolved then I will be forced to hire an attorny. I can provide pictures of the roof.
Final Consumer Response
the invoice that **** provided is incorrect. Firs I was never given a copy of any invoice.
It was NEVER mentioned to me shingles would have to be replaced. nor did anyone tell me that the shingles then would not even match.
the leak is not where they replaced shingles are, they replaced the shingles because the work was not done correctly the first time and the wood underneath rotted. \
I never authorized them to pull up shingles and replace with an unmatch.
Final Business Response
We done what we were contracted to do. Everything on our end is complete. There is nothing else for us to do. The warranty is up, all work that we were contracted for is complete as well as other roofing repairs & inside repairs that wasn't included in the inspection report. There for there is nothing else for us to do. If the ******'s have anymore concerns they should contact the previous owner. Thanks, ****