BBB Business Review

BBB Accredited Business since 08/27/2012

Huntsville Plumbing, Inc.

Phone: (256) 461-4470Fax: (256) 772-7720View Additional Phone Numbers9582 Madison Blvd Ste 14, MadisonAL 35758-9109 Send email to Huntsville Plumbing, Inc.



BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 08/27/2012

BBB has determined that Huntsville Plumbing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Huntsville Plumbing, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Huntsville Plumbing, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
02/24/2014Problems with Product / Service | Read Complaint Details
X

Complaint
Plumbing pipe in wall was not properly seal and disconnected, spilling water in wall/ bedroom.
Problem date: 1/30/14 Manager/technician: ***** ******* Company (originally from Florida) installed pipes during construction of new home in Huntsville, AL in 2008 using their FL pipe inventory. On problem date technician from same company was called to do the repair. Not knowing that their company originally installed, technician informed me that pipes were not properly seal and the pipe used was not condusive for cold AL temperatures. Technician went on to say the pipe only had a temporary seal used for water testing during construction and should have subsequently had a more rubust seal before home construction is complete. Photo was taken before repair and verified by independent plumber as a inadequate pipe. Company was notified of mishap. Manager reported that pipes were a known issue and has since been discontinued. Due to expiration of 2 year warranty, company did not take responsibility. Water damageg was limited to one bedroom but could have easily resulted in entire house being gutted if homeowner was not home as water was free flowing.

Desired Settlement
Seeking deductible for homeowner insurance and inspection to ensure same pipe is not installed elsewhere.

Business Response
On January 30 we responded to a call for this home owner to repair broken pipes caused by a hard freeze in the Huntsville area. This freeze was a record breaking freeze.
The customer states that the pipe we used was not approved and was Florida pipe. This pipe is NOT Florida pipe and is widely used in the Huntsville area and in the whole United States. The pipe is approved and passes all plumbing codes. Furthermore, all pipes are inspected at the time of install and has to pass all regulations and inspections done by the governing building department. The pipe passed all inspections and was installed properly.
This house was eight years old and the plumbing pipe had held up well until this hard freeze. We replaced the pipe with a different type of pipe because the house was not well insulated with 2 x 4 exterior walls. The original type of pipe is still used and will continue to be used in the plumbing industry in Huntsville as well as other areas.
During this hard freeze there was a record number of broken pipes in the area. No type of pipe is guaranteed not to freeze in extreme weather. It is the responsibility of the home owner to protect their pipes from freezing conditions.

Industry Comparison| Chart

Plumbers, Bathroom Remodeling, Plumbing Drains & Sewer Cleaning, Plumbing - Renovation & Repair

Additional Information

top
BBB file opened: 08/13/2012Business started: 07/01/1998Business started locally: 01/01/2006
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Alabama Plumbers & Gas Fitters Examining Board
11 West Oxmoor Road, Suite 104
Birmingham, AL 35209
(205) 945-4857
http://www.pgfb.state.al.us

BBB records show a license number of 712 for this company, issued by State of Alabama Plumbers & Gas Fitters Examining Board. Their web address is http://www.pgfb.state.al.us. The expiration date of this license is 12/31/2015.

Type: Competency License

Type of Entity

Corporation

Incorporated: August 2010, AL

Contact Information
Principal: Mr. Jason Osborne (Manager)Mr. Lonny "Scott" Teston (President)
Number of Employees

2

Business Category

Plumbers, Bathroom Remodeling, Plumbing Drains & Sewer Cleaning, Plumbing - Renovation & Repair

Products & Services

This company offers full service plumbing providing residential & commercial water heaters, repair leaks, remodels, all phases of plumbing service.

Alternate Business Names
Pace Plumbing, Inc.
Industry Tips
Hiring A Licensed Contractor

Map & Directions

Map & Directions

Address for Huntsville Plumbing, Inc.

9582 Madison Blvd Ste 14

Madison, AL 35758-9109

To | From

LocationsX

1 Locations

  • 9582 Madison Blvd Ste 14 

    Madison, AL 35758-9109(256) 461-4470
    (256) 261-5462
    Fax: (256) 772-7720
    Fax: (256) 772-7720

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in North Alabama. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Huntsville Plumbing, Inc. is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

Additional Phone Numbers

  • (256) 261-5462
X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

BBB began including text of consumer complaints and business responses in BBB Business Reviews on January 16, 2013 for complaints filed on that date and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB

X

Industry Tips for Plumbers

Hiring A Licensed Contractor
X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.