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Consumer Complaints

BBB Accredited Business since 09/01/1988

Bankston Motor Homes, Inc.

Phone: (256) 533-3100Fax: (256) 830-2695

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Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints4

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (4)BBB Closure Definitions
12/15/2014Problems with Product / Service | Read Complaint Details
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Complaint
Want to be reimbursed $547.12.
Took our RV in for refrigerator repair. Put in new cooling unit. Told us it was fixed and we paid them. Turns out they did not properly seal the refrigerator. Took RV back a second time from Mechanicsville, VA to Huntsville, AL and waited approx. 30 hrs for a repair man to walk into our RV and move a sensor on the coils in the refrigerator and said again it was fixed. Was not. Finally had to take it to ** ******** of Richmond and they charged us for sealing the refrigerator. They took pictures for us to prove that the refrigerator was not properly sealed and would never work the way it was originally fixed by Bankston Motor Homes. These pictures along with the bill were attached to an e-mail that was sent to Bankston. We have called and called and they keep ignoring us. I want to be reimbursed for the charges I had to pay a second time.

Desired Settlement
I want to be reimbursed for $547.12 to have the refrigerator re-sealed by ** ******** of Richmond.

Business Response

Bankston Motor Homes has contacted Ms. ********* to resolve the issue. Based on our discussions, the complaint has been addressed and has been resolved.

Consumer Response

08/04/2014Problems with Product / Service | Read Complaint Details
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Complaint
Undisclosed cancellation fee charged when cancelling an RV rental.
Yesterday, 7/16/2014, we put a $500 deposit down for an RV rental in late August. Today, after reviewing the estimated charges, we have cancelled our reservation for the RV. Curiously, now I have been told that I will be charged a cancellation fee and that only part of the deposit will be credited back to my credit card. At no time during our conversation with Bankston, nor on the paperwork that was scanned and emailed to me ever mention a cancellation fee. Additionally, I checked the brochure and it too makes no mention of a cancellation fee.

I demand that the full amount of $500 be credited back to my card. The fact that Bankston decided to charge any such fee for cancellation after such a short time is unacceptable.

Desired Settlement
A full refund of $500 **** be credited to my Discover card, the same card that was used to pay for the deposit.

An additional $32.81 inconvenience fee should also be paid to me by ******** to make up for the 30 minutes that I lost during work hours today to write the initial complaint email to ******** and to file this complaint with the BBB.

Business Response
For all RV rentals, ******** Motor Homes requires a deposit from the individual renting the RV. This "good faith" deposit is required to reserve the RV and is typically explained at the time the deposit is placed. Since the RV rental inventory is limited and in high demand, when a customer cancels his or her reservation, a portion of the deposit is retained in order to compensate ******** Motor Homes for the lost revenue that could have been earned if the RV was rented to another individual. The deposit is a very small portion of the overall rental fee for a typical weekend rental and does not fully replace that revenue.

******** regrets that this information was not fully explained at the time the deposit was made and has agreed to fully refund the $500 deposit.

******** Motor Homes will not agree to compensate Mr. ***** for the time he spent at work to file the complaint. The BBB website will accept complaints outside of regular business hours, and Mr. ***** could have filed the complaint outside his work hours at home or by using a computer available to the public.

09/26/2013Problems with Product / Service | Read Complaint Details
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Complaint
Refusal to repair our RV in a timely manner.
We took our RV to Bankston Motor Homes the 3rd week of May, 2013. We purchased this RV in June 2012. The awning on the camper collapsed when it rained so we turned it in for repair/replacement. It is now September the 16th and they still have our camper and it has not been repaired. Every week we have called and been told "the parts should be in Friday or Monday". We are still waiting.

Desired Settlement
We want our camper repaired and no more excuses as to why it is not done. Fix it or return it to us so we can take the camper elsewhere to be repaired. Bankston has had it long enough and we feel we have not been a priority with them whatsoever and we will never do business with them again.

Business Response
Contact Name and Title: ***** ********
Contact Phone: 256-533-3100
Contact Email: *****@bankstonmotorhomes.com
Mr. and Mrs. **** met with our Service Manager and Warranty/Insurance Claim Manager to discuss their issue. After presenting various emails and other correspondence that Bankston Motor Homes had with the manufacturer, the customer agreed that Bankston had attempted to resolve the issue in a timely fashion. The delay was due to waiting on the manufacturer of the equipment. The Halls left the meeting with the intention of withdrawing their BBB complaint against Bankston Motor Homes.

06/11/2012Delivery Issues

Industry Comparison| Chart

Motor Homes, Recreational Vehicles - Repair & Service, Motor Homes - Rent & Lease, Trailers - Camping & Travel, Recreational Vehicles - Equipment, Parts, Supplies

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.