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Sunshine Homes, Inc.

Phone: (256) 356-4427

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
04/10/2014Problems with Product / Service | Read Complaint Details
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Complaint
Product recieved from Co. was not what I was shown in the showroom.
I purchased a model BWPXXXX-XXV ON Invoice# XXXXX in Oct of 2008. Sales rep is *** ******* The home was purchased at ***** **** ********* When I looked at the Sunshine homes at ***** **** I was shown counter tops of one piece. Which includes flat surface and backsplash. I recieved one flat surface with tiles for backsplash. When I asked at Villa that's not what I purchased or was shown when I agreed to make the purchase. I was told that what they sent us. Now when I see all the maintenance that needs to be done to keep this looking nice. Counter tops are in kitchen, bathrooms.

Desired Settlement
I would like to see what I was shown and thought I was purchasing. Which is a one piece counter top with flat surface and back splash all one piece.

Business Response
From one year to the next, we make design and model changes. We make these changes to be current in the market place. Once we make a design change, that is how we build all houses. We were unaware that Mr. ****** had been looking at an older model.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Now that Sunshine Homes is aware of the problem. There should have countertops for kitchen & baths. I'm still looking for the product I thought I purchased and didn't recieve.

Consumer Response
I have recently visited a mobile home dealer who sells Sunshine Homes. And to my surprise Sunshine Homes is still displaying one piece countertps in kitchen & bath. These are the same countertops I viewed when I was looking at Sunshine Homes. Enclosed are pictures and home floor plans from this home I viewed on 3-15-14. (see attached photos) I am seeking new Countertops. Those countertops are the same style I saw when I purchased my home. Then why are they still displaying one piece countertops? They have to be manufacturing these tops if they are displaying them today. Or you end up with the junk like what I have. I will send you a picture of the junk they sent me. It sounds more like bait and switch to me. Those pictures I sent you where from a current model. Once they get your money they can switch things up. I didn't get the carpet I want either and got switch to another. I paid for several upgrades on my home and to get this not manufacturing dosen't sit well with me.


Consumer Response
BBB note: Consumer has provided photos of their current countertops (see attachment). Consumer requests replacement of countertops that are solid one piece construction found in pictures provided of current model home.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.