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Deer Valley Homebuilders

Phone: (205) 468-8400Fax: (205) 468-9082

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
10/07/2013Problems with Product / Service | Read Complaint Details
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Complaint
Never finished work on a new trailer when they installed it!Storm doors not installed, vinyl not finished on the outside!
******* **** / **** ****** **** ** / Chipley, FL. 32428 They know me

Desired Settlement
To finish what I paid for,I did my part! They to stand behind what they said they are going to do!

Business Response
Deer Valley has received the request and will investigate and correct items as needed. Affen completion Deer Valley will send a closure letter along with signed copy of a work order on the above referenced complaint. If you have any questions or can be of any further assistance with this home please give me a call at 205-468-8400 Ext 115.
Best Regards
**** *******
Deer Valley Home Builders

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Came out and did somethings, but have to come back and replace storm door and finish vinyl!

Final Business Response
The parts have been sent to the contractor to finish the job. When we complete the list I will send copy of the work order. We had to order a vinyl color and trim that we no longer stock. If you have any questions please give me a call to discuss. Thanks **** ******* Deer Valley Home Builders.

04/07/2015Problems with Product / Service

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.