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Find a Location

Crestwood Medical Center has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCrestwood Medical Center

    Hospital
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/3/1991

    Years in Business: 58

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    The company operates as a full service hospital offering emergency, medical and surgical services.

    Business Details

    Location of This Business
    1 Hospital Dr SW, Huntsville, AL 35801-6455
    BBB File Opened:
    8/1/1965
    Years in Business:
    58
    Business Started:
    7/1/1965
    Business Started Locally:
    7/1/1965
    Business Incorporated:
    7/1/1965
    Accredited Since:
    9/3/1991
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of H4501 for this business, issued by Alabama Dept. Of Public Health. The expiration date of this license is 12/31/2024.

    These agencies may include:

    Alabama Dept. Of Public Health

    201 Monroe St., RSA Tower

    Montgomery AL 36130

    (800) 252-1818

    http://www.adph.org/

    Type of Entity:
    Corporation
    Business Management
    • Mr. Matthew Banks, CEO
    • Ms. Lori Light, Director of Marketing
    Contact Information

    Principal

    • Mr. Matthew Banks, CEO

    Customer Contact

    • Mr. Matthew Banks, CEO
    • Ms. Lori Light, Director of Marketing
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/03/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    After reviewing my medical records from a complaint that I filed. I see that I was falsely accused by the nursing assistant and nurse of throwing a call light and being rude. This is a cover up because I contacted **************** about my being assaulted while in the hospital. The Nursing assistant put her finger in my face because i told her I would sit on the side of the bed for an orthostatic blood pressure. When I asked her to leave my room, she refused and she told me she was coming back in my room because she was the only tech there for the day. How would I know that if she did not tell me. In the report that ***** wrote she said that I was rude to her and threw a call light. I am appalled that Crestwood would stand behind a nursing assistant assaulting a patient. If they interviewed the other staff, they would not have received a report of my being rude. What was written in that report was a defamation of character after being assaulted. I feel that all of the money that was paid by my insurance company should be refunded. The nursing assistant should not be working for a hospital with people who are cannot defend themselves. This nursing assistant can really hurt someone. Crestwood is the worst hospital that I have ever been in. I pretty much used my insurance to get mistreated. I see below, that I could be contacted by the news media. I will gladly speak to the news media, especially if I can keep this from happening to another patient. This nursing assistant is going to hurt someone one day.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sandra K

    1 star

    11/19/2021

    This ER is nothing but racist young little *****!!! They clearly do not have it together!!! They are also treating people with the vaccine & people without the vaccine very different. I can had to come in on an ambulance with an ACTUAL ER!!! I was the nurse in the back ROLL HER EYES & say well it's to bad for her, but she just has to wait 4 plus hours just like everyone else. My medical unit was so embarrassed to tell me I had to sit in a wheelchair in the lobby. THERE WERE SEVERAL ROOMS!!! Crestwood is a joke & if your are not of color don't even go cause you won't be treated!!!!!

    Crestwood Medical Center Response

    11/19/2021

    We're always disappointed to hear about a negative experience in our Emergency Department and use your feedback to improve. We are experiencing higher than normal volume in our ER right now which has created longer wait times for some patients. If you are willing to share more about your experience, we hope you will call (256) 429-4079. Thank you.

    Crestwood Medical Center Response

    11/22/2021

    We're always disappointed to hear about a negative experience in our Emergency Department and use your feedback to improve. We are experiencing higher than normal volume in our ER right now which has created longer wait times for some patients. If you are willing to share more about your experience, we hope you will call (256) 429-4079. Thank you.

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    BBB serving North Alabama

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