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Consumer Complaints

BBB Accredited Business since 11/23/1999

Bobby Terry Company, Inc.

Phone: (256) 232-3138Fax: (256) 232-3597

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
02/24/2015Problems with Product / Service | Read Complaint Details
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Complaint
A larger drain pan was to be installed under our HVAC Air Handler. The installed product is not large enough.
On 4/17/2012 Bobby Terry Company was handling our HVAC maintenance. They said that the drain pan under the HVAC Air Handler in our attic was not large enough to cover the bottom of the Air Handler and installed a replacement drain pan at a cost of $350.00. We never heard from Bobby Terry Company after this repair. The quit doing our semi-annual inspections. In September of 2014 we had ****************** take of our HVAC maintenance service on a semi-annual basis. On the September inspection the only problem they found was that the drain pan under our Air Handler was not large enough to cover the area under the Air Handler unit. I contacted Bobby Terry Company by mail in a letter dated 11/06/2014 and requested that they check this out, replace the drain pan or make me a refund of the amount charged. As of this date I have not heard from Bobby Terry Company.

Desired Settlement
I would like to have the correct size drain pan installed or a refund of the $350.00 charged.

Business Response
We have received your complaint from BBB and our HVAC Service Manager will be in contact with you soon to arrange for him to come to your home to look over the drain pan that we installed and to take care of this issue for you.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)


Final Consumer Response
I wish to reopen this complaint #31034014. The company involved did not live up to their response promise.

Final Business Response
After receiving the first complaint that was filed, our service manager, ***************, tried to contact you but we were never able to reach you to discuss him coming out and meeting with you and looking over the work that was done.

After receiving the email from BBB that the case had been closed, we assumed that this meant it was settled.

******* would like to set up a time for him to come out to meet with you this week. Please call our office so that we are sure that we have the best contact information so that we can get an appointment set up.
Our office number is ************.

Industry Comparison| Chart

Heating & Air Conditioning, Heating Equipment, Air Conditioning Supplies & Parts, Heating Equipment & Systems Cleaning & Repair, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Fireplaces, Plumbers, Heating Contractors, Heat Pumps, Electricians, Air Conditioning Contractors & Systems

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.