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BBB Accredited Business since 10/18/2010
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Net Direct Merchants is a distributor that operates primarily via the ecommerce channel. Our company is focused on marketing high quality products to consumers and professionals via our specialized and sophisticated niche web properties.
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A BBB Accredited Business since 10/18/2010
BBB has determined that netDirectMerchants meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised netDirectMerchants' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 20 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||2|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||14|
|Billing / Collection Issues||0|
|Total Closed Complaints||20|
Type of Entity
Incorporated: June 2003, AL
Contact InformationPrincipal: Mr. Richard Morse Jr. (CEO)Customer Contact: Ms. Renee Chandler (CFO)
Number of Employees
Fireplace Equipment - Retail, Heating Equipment, Fireplaces
Products & Services
This company offers the sale of electric fireplaces, mantels, wine cooler furniture, electric heaters, and outdoor products at various websites.
Hours of OperationMon: 08:00 AM to 07:00 PMTue: 08:00 AM to 07:00 PMWed: 08:00 AM to 07:00 PMThu: 08:00 AM to 07:00 PMFri: 08:00 AM to 05:00 PMSat: 10:00 AM to 03:00 PM
Refund and Exchange Policy
We will refund your purchase amount less return shipping for any standard inventory item should you be dissatisfied with it. The item must be returned in sellable condition in the original packaging within 14 days of delivery.
Continental United States and Canada
Alternate Business Nameshttp://www.netDirectMerchants.com, http://www.ElectricFireplacesDirect.com, http://www.MantelsDirect.com, http://www.ElectricFireplacesCanada.ca, http://www.TheWineCooler.net, http://www.ElectricHeatSource.com
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