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LG Electronics Alabama Inc. (complaints)Find a Location
Phone: (800) 243-0000Fax: (256) 542-5738201 James Record Rd SW, Huntsville, AL 35824-1513 Send email to LG Electronics Alabama Inc. (complaints)View Additional Web Addresses
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LG Electronics Alabama Inc. (complaints) is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised LG Electronics Alabama Inc. (complaints)'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1126 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Complaints primarily concern product quality; delays in repairs; and warranty issues. Some consumer complaints allege manufacturer defects that do not show until after the warranty period has expired and the company is not willing to do anything because of the expired warranty.
Customer Complaints SummaryRead complaint details
BBB serving , maintains a report on this company's headquarters location. Please visit for details or call .
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||42|
|Billing / Collection Issues||2|
|Guarantee / Warranty Issues||223|
|Problems with Product / Service||857|
|Total Closed Complaints||1126|
Contact InformationPrincipal: Mr Kyu Moon Yu (President)Customer Contact: Ms. Joy Mills (Executive Supervisor)
Number of Employees
Electronic Equipment & Suppliers - Service & Repair, Electronic Equipment & Supplies - Wholesale & Manufacturers, Appliances - Major - Wholesale & Manufacturers, Home Electronics, Electric Equipment - Service & Repair, Appliances - Major - Service & Repair
Products & Services
The firm provides customer support for LG and Zenith Products nationwide. Services provided by this location include: troubleshooting, warranty repair, presales information, and dispute resolution.
Alternate Business NamesZenith, LG Electronics USA Inc, Customer Response Center LG, LG Customer Center, LG Electronics, LG Electronics Alabama, LG Electronics USA, LG Wireless, LG WIRELESS, LG ELECTRONICS, LG
Industry TipsGetting Your TV/VCR Repaired
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in North Alabama. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*LG Electronics Alabama Inc. (complaints) is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Web Addresses
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including complaint response text in BBB Business Reviews on January 16, 2013.
BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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