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BBB Accredited Business since 12/11/2012

Build with Wilson, Inc.

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Phone: (256) 797-1779Fax: (256) 489-1468View Additional Phone Numbers805 Madison Street, HuntsvilleAL 35801 Send email to Build with Wilson, Inc.



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BBB Accreditation

A BBB Accredited Business since 12/11/2012

BBB has determined that Build with Wilson, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Build with Wilson, Inc.'s rating include:

  • Length of time business has been operating.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Build with Wilson, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
09/19/2014Problems with Product / Service | Read Complaint Details
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Complaint
Entered into a cost plus contract with a guarantee of backup on all charges. Backup was not provided even after many requests.
On April 23, 2014 we entered into a Cost Plus Price Contract with Build with ******, owner **** ******, for a major remodeling job. We were promised total backup for the costs which we were to be charged along with a substantial contractors fee as a percent of those charges. Despite many requests to obtain backup it was not provided. The owner's manner was unprofessional and resulted in angry and inappropriate responses from him. He told us items were completed or in production when they were not. He billed us far more than his estimate, and earlier than appropriate. We fired him halfway through the project and had to complete it ourselves. He has continued to break promises to provide us with documentation to substantiate his bills. We are still attempting to get Mr. ****** to pay us what we have been overcharged.

Desired Settlement
We are asking for proof of all charges on our bills and a refund of all overcharges, including the contractor's percentage.

Business Response
This has been retained to represent Build With Wilson, Inc. and Mr. ***** **** ****** (hereinafter collectively referred to as "Wilson"). Accordingly, I am writing in response to your letter dated July 31, 2014. As you are aware, Wilson originally obtained an extension or" time in order to respond. Subsequently, l contacted Ms. ***** ***** ********** who I am copying on this letter. Mrs. ********* agreed to allow me until Friday, September 12, 2014 to submit a written response to the Board on behalf of Wilson. Please allow this letter to serve as written
response.

First, I am happy to report that Mr. ****** has entered into a settlement with Mr. & Mrs. ***********. A copy of their Agreement is attached as Exhibit "A." Specifically, and without admitting any guilt obviously, Mr. ****** agreed to return over $8,171.34 to *********** to resolve any potential dispute between the parties. Obviously, this was a business decision that Mr. ****** entered into upon my advice because it appeared clear to us that *********** were intending to pursue litigation. While we are certain that we would have been successful in litigation, I was even more certain that it would cost Mr. ****** more to litigate the matter than to just resolve it. As a result, we entered into a settlement agreement.
As you note from the settlement agreement, we did not require *********** to dismiss the complaint that they filed with the Alabama Licensure Board. In fact, Wilson wanted the opportunity to respond so as to clear his name with the Board. As I understand the allegations made by ***********, they fall into five basic areas. These areas are as follows: (l) "we were to receive backup for all charges but did not get it;" (2) "their framework was shoddy'," (3) the owner's manner was unprofessional and resulted in angry and inappropriate responses from him" (4) the builder "told us items were completed or in production and they weren't;" and (5) the builder "billed us far more than his estimate and before the money was due." l will respond below to each allegation on a point-by-point basis.

Allegation No. 1 Regarding Back Up: Contrary to the assertion by ***********, the contract does not require "back up" information be provided to the homeowner, in fact, the only portion of the contract that relates to any "invoices" is the provision in the contract that says "invoice billing plus 20% (overhead/profit)." As a result, there is no basis in this allegation as the contract simply does not require what *********** is requesting. Nonetheless, they were provided with a "category summary report" as well as invoices, which we know was provided to them because it is attached to their complaint. While there may be disputes concerning certain items and potential back up related to those items, this document along with the invoices meet the contract provision. As a result, there is no basis for ***********' claim that they were to receive other back up items that they never received.

Allegation No. 2 Regarding the Framework: First, note that the framework not only passed inspection but was utilized by ***********. The Board need only review the complaint alone to see Wilson worked hard to please ***********.
For example, *********** complains that certain doors were mismeasured and/or misplaced but obviously they were all ultimately done appropriately. She admits that while they did put a wall in the Wrong place they removed it and fixed it. She admits that while they "carelessly broke out brick in another room" that they repaired it. Simply put, the issues that were complained of by the *********** were fixed. Perhaps more telling is the fact that *********** admits that they waited until they had "the least financial exposure" before they terminated Wilson. At that stage, as she admits, the property had been "framed, rough plumbed and wired." To my knowledge, none of these items had any problems in the inspection process and were clearly utilized by ***********. While there may have been issues between the builder and *********** that does not mean that the builder is in the Wrong in the way he handled the situation. Rather, it is clear that the work was sufficient to pass inspection and was utilized by *********** so they got value for what they paid. In the end, Wilson worked hard to please *********** and fixed every issue about which they complained.

Allegation No. 3 Regarding Unprofessional Responses: There is no doubt that there were difficult discussions between the builder and ***********. However, even if the allegations were true, which from Wilson's perspective they are there is no guideline statute or regulation which would allow the Board to censure or take any action against Wilson.'Candidly, this allegation is demonstrative of the entire situation, *********** did not like Wilson and spent a lot of time Critiquing and interfering with work which resulted in clashes between the parties. This complaint is no doubt a result of that personality conflict.

Allegation No. 4 Builder Told the Home Owner That Certain Items were in production And/Or Complete and They Weren't: After reviewing the complaint, it is not really clear what items *********** is complaining about. It appears that the cabinets were a concern but she admits that her husband "reluctantly approved" the cost of the cabinets. Yet her complaint appears to be after her husband approved it, she talked with her husband and she said that it was "way too much." There is no doubt that there is some confusion concerning the cabinets, but it is evident that the cabinet maker had been informed of the job after the husband had approved them. While there may be some discrepancies concerning some of the dates, the builder's position is clear that once the husband approved the cabinets and the cost, he informed the cabinet maker and the items were then "put into production." This may simply mean ordering
materials or taking other action but at that time it is difficult to undo what had already been approved. Nonetheless, there is no dispute that *********** actually used the cabinets. The total cost to *********** was not $6,000.00 as stated, but was actually $5,400.00, because Wilson, after many complaints, gave them a $600.00 credit. In short, this "red herring" because in the end the fact is Mr. *********** approved the cost of the cabinets and the cabinets were paid for and used.

Allegation No. 5 Builder Billed For More Than His Estimate And Before The Money Was Due: There is no basis for this statement other than the fact that the builder did, per the contract, bill for certain change orders. The contract, while not very clear in some areas, is very clear in this area, specifically, it states that "all jobs and cost breakdowns are based on visible and stated scope of work, and do not include any unforeseen repairs, additions or changes that may occur. If it is required to do further repairs in order to complete our agreed upon scope . . any such work will be considered a change order." For example, there is no question that *********** required a change order to run a water line from the house to the street. This was clearly agreed upon and was added to the scope of work. There were other matters that were treated as change orders. In the end however, the contract makes it clear that the estimate is nothing more than that, an estimate, and that there could be additional work that is unforeseen in the -process. The only two incidents were *********** complains are the cabinets, as discussed above, and electrical which was originally estimated at $3,675.00.

Wilson explained to *********** that there were a number of change orders related to additional electrical work that needed to be performed. This is not unusual on an old house in the Huntsville area but what is interesting is the numbers used by ***********. ln the complaint she indicates that the amount of the estimate was $3,675.00 all the electrical Work. But then she admits that they completed the Work (20% of the work which was left after they tired Wilson) for $1,214.73. Assuming that this $1,214.73 was for 20% (as *********** states) it is evident that the $6,800 is actually higher than the amount to be charged by the builder. Specifically, if you multiply the $1,214.73 by five (to get a total of 100%) the amount is $6,073.65. If you were to add 20% to that for the builders 20% margin, that would make the cost over $7,200. In short, this again is an allegation that is not even supported by the information provided by ***********.

As you can see above, While there may have been a number of misunderstandings and/or discrepancies between the home owner and the builder, which are not uncommon, there is nothing which can establish that Wilson did anything intentionally or unintentionally to mistreat ***********. But rather the information provided by *********** shows that Wilson did anything and everything to try to make them happy but that was just impossible.

In the end, it is unfortunate that Wilson was forced to make a business decision to enter into a settlement agreement with them to try to avoid impending litigation. Simply put, Mr., Wilson "did the right thing" and avoided along protracted legal battle.

Additionally, upon receiving this complaint, he came to my office and we have reviewed
his contract and made certain changes to try to avoid this type of misunderstanding and for confusion in the future. Last, he has already signed up for the home builder's contractor's course which will be held in ********** in December. In short, it is unfortunate that this complaint got to this level, but Mr. Wilson has done anything and everything he can to try to make this home owner happy, but that has proved to be impossible.

Please let me know if you have any other questions concerning any of the allegations or Mr. Wilson's attempts to resolve the matter.

Thank you for your time and attention to this matter.


Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
After far too much time and discussion, we have settled with the builder, ******. However all our allegations concerning his billing practices, unprofessional manner, misleading statements, and poor workmanship still stand. Any specifics to back up these statements will be discussed with the Licensing Board when appropriate.

Final Consumer Response

03/24/2014Advertising / Sales Issues

Industry Comparison| Chart

Construction & Remodeling Services, Garage Builders, Water Damage Restoration, Fire Damage Restoration, Fire & Water Damage Restoration, Windows, Storm Windows & Doors, Kitchen Cabinets & Equipment - Household, Doors - Installation, Doors, Door Frames, Countertops, Cabinets, Hardwood Floor Contractors, Windows - Installation & Service, Siding Contractors, Patio, Porch & Deck Enclosures, Patio & Deck Builders, Home Improvements - Additions, Home Improvements, Floor Laying, Refinishing & Resurfacing, Building Restoration & Preservation, Design & Build Contractor, Building Contractors, Kitchen Remodeling, Kitchen & Bath - Design & Remodeling, Home Builders, Contractor - Remodel & Repair

Additional Information

top
BBB file opened: 04/19/2012Business started: 06/25/1995
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alabama Homebuilders Licensure
400 South Union St., Suite 195
Montgomery, AL 36130-3605
(800) 304-0853
http://www.hblb.alabama.gov/Default.aspx

Type of Entity

Corporation

Incorporated: December 2010, AL

Contact Information
Principal: Mr. Joel Wilson (President) Diana Courter Mr. Jeremy Och (Project Manager)
Number of Employees

3

Business Category

Construction & Remodeling Services, Garage Builders, Water Damage Restoration, Fire Damage Restoration, Fire & Water Damage Restoration, Windows, Storm Windows & Doors, Kitchen Cabinets & Equipment - Household, Doors - Installation, Doors, Door Frames, Countertops, Cabinets, Hardwood Floor Contractors, Windows - Installation & Service, Siding Contractors, Patio, Porch & Deck Enclosures, Patio & Deck Builders, Home Improvements - Additions, Home Improvements, Floor Laying, Refinishing & Resurfacing, Building Restoration & Preservation, Design & Build Contractor, Building Contractors, Kitchen Remodeling, Kitchen & Bath - Design & Remodeling, Home Builders, Contractor - Remodel & Repair

Industry Tips
Hiring A Licensed Contractor
Purchasing an Unbuilt House
HOME REMODELING CONTRACTORS

Map & Directions

Map & Directions

Address for Build with Wilson, Inc.

805 Madison Street

Huntsville, AL 35801

To | From

LocationsX

2 Locations

  • 805 Madison Street 

    Huntsville, AL 35801

  • PO Box 18273 

    Huntsville, AL 35804-8273(256) 797-1779

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in North Alabama. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Build with Wilson, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (256) 783-1276
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BBB Complaint Process

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BBB Customer Review Rating plus BBB Rating Overview


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Customer Review Experience Value
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BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
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2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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