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Consumer Complaints

BBB Accredited Business since 03/11/1993

First Southern Bank

Phone: (256) 718-4200Fax: (256) 718-4214

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
07/10/2015Problems with Product / Service | Read Complaint Details
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Complaint
My account was closed without warning or explanation. I lost revenue due to this.
My checking account, number XXXXXXXXX was closed without warning or explanation. I was using this account to receive royalty payments from overseas via Amazon. Apparently my account was closed this April. My royalty payments since then are forfeit.

Desired Settlement
I have lost $3.31. The amount is small but this is extremely important to me. Please refund my losses and explain the failure of your bank.

Business Response
Bank policy provides that unless otherwise requested, a deposit account that goes to a zero balance and remains at a zero balance for 10 days is automatically closed by our system. This situation is the case with this customer. Several small credit items were subsequently returned because the account was closed. We have since re-opened the account and credited the customer's account for the credit items that were returned.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)


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Banks, Consumer Finance & Loan Companies

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