BBB Accredited Business since 04/01/1965
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A BBB Accredited Business since 04/01/1965
BBB has determined that BBVA Compass meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised BBVA Compass' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||4|
|Problems with Product / Service||2|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||7|
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Alabama Banking Department
401 Adams Avenue Suite 680
Comptroller of the Currency Department of Treasury
1301 McKinney St Suite 3710
Contact InformationPrincipal: Mr. Clay Vandiver (City President)Customer Contact: Ms. Aurora Camacho (Reg Client Care Analyst)Mr. Keith Anderson
Banks, Mortgage Bankers, Real Estate Loans
Products & Services
The company operates as a full-service banking institution.
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