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In North Alabama

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BBB Accredited Business since 04/01/1965

BBVA Compass

Phone: (256) 532-6258Fax: (256) 532-6214View Additional Phone Numbers114 Governors Dr SE, HuntsvilleAL 35801-4320 Send email to BBVA Compass

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BBB Accreditation

A BBB Accredited Business since 04/01/1965

BBB has determined that BBVA Compass meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised BBVA Compass' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 7 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

7 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues4
Problems with Product / Service2
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 7

Additional Information

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BBB file opened: 01/01/1970Business started: 01/01/1964
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alabama Banking Department
401 Adams Avenue Suite 680
Montgomery, AL36130
(866) 465-2279
http://www.bank.state.al.us

Comptroller of the Currency Department of Treasury
1301 McKinney St Suite 3710
Houston, TX77010
(800) 613-6743
http://www.occ.treas.gov

Contact Information
Principal: Mr. Clay Vandiver (City President)Customer Contact: Ms. Aurora Camacho (Reg Client Care Analyst)Mr. Keith Anderson
Business Category

Banks, Mortgage Bankers, Real Estate Loans

Products & Services

The company operates as a full-service banking institution.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.