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Dr. Eddie's Stereo Outlet

Phone: (256) 539-5554Fax: (256) 539-5250View Additional Phone Numbers6777 Highway 431 S, Owens Cross RoadsAL 35763-9223http://dreddies.com/

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BBB Accreditation

Dr. Eddie's Stereo Outlet is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Dr. Eddie's Stereo Outlet's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
04/16/2012Problems with Product / Service
08/15/2011Problems with Product / Service
08/22/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Repairs resulted in additional damage

Complaint: We took our Chevy Suburban in to Dr. Eddie's to have new speakers put in the front doors. My drivers side door was damaged during installation.
When I got home from having my speakers installed I realized that my drivers door would not lock nor could I roll any of the windows down from the drivers door and also was unable to adjust the electric side mirrors from the drivers door. I immediately called Dr. Eddies and made an appt to bring the car back the following day for them to look at. When we went back they removed the door panel and said everything was connected and they did not know what was wrong. I then called the dealership and was told that it had to be something to do with the installation of the speakers because this is not a common problem on this make/model and it was simultaneous with the speakers being installed. That night I also realized that the door had not been installed correctly so I had to make a third trip to Dr. Eddie's to have them correct that issue. During the third visit, I spoke to the owner, ******, and he basically said that I could not prove the windows, locks, and mirrors were not already broken when I brought the vehicle to him. At this point I called the dealership again to see if they could look at it but they were booked for several days so I went to the mechanics at Express Oil on Drake Avenue. They quickly took the door apart and found that the ground wires had not been connected after installation. I was charged for a half hour of labor and the problem was fixed! The cost was $42.50. I then called Dr. Eddie's and was told that I would have to bring the car back to them for them to take the door apart for a third time to verify that and that they would not pay for the cost of the repair.
They were rude throughout the entire process and extremely unprofessional. I would not recommend them to anyone again ever.
Timeline:
The speakers were installed on July 16th. ($160.58 paid by personal check)
I took the car back for them to look at on July 17th to see why the drivers side door panel was getting no power. No satisfaction and owner had left for the day so we could not discuss.
On July 18th I went back again to discuss it with them and have my door properly installed as they had not done it correctly the seal was hanging out of the bottom of the door and there was a 3 inch gap between the door and the door panel which had to be corrected. It was at that point that I tried the dealership and ultimately Express Lube on Drake to have the car problem diagnosed and repaired. Again, cost of repair $42.50.

Business' Initial Response
After speaking to the owner of this Suburban after the installation that day we discussed the windows being an issue. The issue was that the all windows could roll down but the front two windows rolled up. We expressed that the customer know that and should get it looked at by the dealership as we only install car audio not troubleshoot factory parts. During that time the customer left (day 1) knowing what we expressed about the windows did not blame us and agreed to get it looked at. Later that day we received a call saying that now "all the buttons" did not work. Agreeing to schedule a appointment to relook at the issue, at no charge. (Day 2) As the Suburban arrived we were told about the owner of the Suburban trying to troubleshoot the door issue breaking a part in the door. During the customer's experiment to fix the issue the owner tells us that everything is plugged in and looks good. Agreeing with the appointment schedule we look at the issue looking at the wires and plugs going into the unit. The customer looked over the door as well, our install manager then pulled up countless of issue with that part on "Google,Bing, and Yahoo search" for the customer to see it was a common problem. The search we used was "2003-2007 Suburban Driver Window Lock Switch Problems" which the customer read along with use multiple problems with that part. The part is minor and we even agreed to put the part on for free if they purchased it from an online business. (Day 3) The customer shows up first thing to have the door panel popped on, at the lower bottom of the panel. The panel was looked over the day before by the customer, we are unsure if the customer again experimented on troubleshooting. Agreeing to put it back on for them we adjusted the door panel. Later that day a phone call that was reached saying that the problem was fixed and demanding a payment for the bill. The problem was a "loose ground" yet, the customer and our install manager looked over the wiring and plugs seeing no issue at all. We requested to see and inspect the issue. The customer denied to all us to inspect the door nor provide proof that it was done during our installation. The customer was rude about the issue, threatening our store with legal action, along with contacting BBB. As for the installation, both the customer and our installation manager looked over the issue neither finding a problem. The customer then takes the suburban to a "oil change" company to have a door panel looked at. We have a MECP installation and the owner of the suburban both looking at the issue yet can't find a problem but a "oil change" employee does. The customer does not provide any proof that the damage was done here at our location. The customer also viewed the wiring and plugs of the part finding no evidence of any broken wires. We as a Car Audio establishment have worked on over 1,000 of suburbans never having this issue. We believe the part was not working properly during the time the installation. We request proof of issue, along with our installation manager looking at the issue allowing the customer to show us the issue. The customer denies helping us resolve the issue.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The facts: everything worked fine with the window switches when brought to Dr Eddie,s. none of the drivers master switch worked when returned to customer. Dr Eddie's mechanic removed the door panel three times and never properly re-installed the door. I have had the vehicle since it was new and the switches have never failed and the panel had never been removed. I did try to trouble shoot because I have a job with the military and did not have time to take off during business hours and my wife needed the door fixed. Dr Edie's response calls his past loyal customers liters. That shop can not be trusted to do the right think in customer care. Still request reimbursement for the repair. I have made three trips driving over 60 miles to Dr Eddies to get the issue resolved just to be called a liar. With three improper door panel installations from Dr Eddie's mechanic, I will not let them remove the panel again just to break or improperly install the door panel.

Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Industry Comparison| Chart

Auto Service - Sound Systems Sales & Service, Satellite Equipment & Supplies, Professional Services - General, Sound Systems & Equipment, Radiotelephone Communication - Equipment & Systems, General Merchandise - Retail, Electronic Equipment & Supplies - Dealers, Cellular Telephone Equipment & Supplies, Auto Alarms & Security Systems

Additional Information

top
BBB file opened: 06/10/2002Business started: 07/01/1999Business started locally: 11/01/2001
Contact Information
Principal: Mr. Eddie Vidot (Owner) Yazmin Arce-Vidot
Number of Employees

5

Business Category

Auto Service - Sound Systems Sales & Service, Satellite Equipment & Supplies, Professional Services - General, Sound Systems & Equipment, Radiotelephone Communication - Equipment & Systems, General Merchandise - Retail, Electronic Equipment & Supplies - Dealers, Cellular Telephone Equipment & Supplies, Auto Alarms & Security Systems

Products & Services

This company offers the sale and installation of car radios & alarms, satellite dish network and Directv, home theaters and CCTV .

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Map & Directions

Map & Directions

Address for Dr. Eddie's Stereo Outlet

6777 Highway 431 S

Owens Cross Roads, AL 35763-9223

To | From

LocationsX

1 Locations

  • 6777 Highway 431 S 

    Owens Cross Roads, AL 35763-9223(256) 539-5554
    (256) 682-9676

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in North Alabama. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Dr. Eddie's Stereo Outlet is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (256) 682-9676
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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