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BBB Accredited Business since 02/07/2003

Off-Road Motorsports, Inc.

Phone: (256) 757-5885Fax: (256) 757-5866View Additional Phone Numbers74 Lakeside Dr, KillenAL 35645-9214 Send email to Off-Road Motorsports, Inc.View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 02/07/2003

BBB has determined that Off-Road Motorsports, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Off-Road Motorsports, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Additional Information

BBB file opened: 07/29/2002Business started: 03/01/1999
Type of Entity


Incorporated: June 2002, AL

Contact Information
Principal: Mr. Jack Lancaster (President) Michele Arnold
Number of Employees


Business Category

Auto Parts & Supplies - New, Auto Services, Transmissions - Automobile, Radiators - Automotive, Engines - Rebuild & Exchange, Brake Service, Auto Repair & Service, Auto Hand & Foot Controls, Auto Electric Service, Auto Body Repair & Painting

Products & Services

This company offers Jeep parts, accessories and Tellico ORV info. They also stock a complete line of Jeep OE & Jeep aftermarket replacement parts and accessories for Land Cruisers, Suzuki, Toyota and other 4X4 automobiles.

Hours of Operation
Mon: 07:00 AM to 06:00 PMTue: 07:00 AM to 06:00 PMWed: 07:00 AM to 06:00 PMThu: 07:00 AM to 06:00 PMFri: 07:00 AM to 06:00 PM
Refund and Exchange Policy

An RGA Request Form must be filled out in order to return or exchange an item.

Request your RGA within 10 days of delivery in order to receive a full refund or in-store credit. Shipping charges are not refunded.

Request your RGA 11-30 days after delivery to receive an in-store credit, minus a 20% restocking fee. Shipping charges are not refunded.

No returns accepted after 30 days, unless it is a manufacturer's warranty claim. In that case we must abide by the manufacturer's warranty guidelines.

Please note that we do not pay the shipping charges involved in returning goods, unless the error was made by us.

After receiving your RGA simply return the new, unused product in its original packaging. Special or custom orders, all electrical items, body parts, videos and publications are non-returnable. Once installed, parts or accessories of any kind cannot be returned unless you are making a manufacturer's warranty claim.

See the complete return policy on our information and policies page.

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