West Sacramento, Calif. - When you’re looking for a unique, custom-made product you’re likely to resort to the internet, but who can you trust with your purchase?
When consumers were looking for hand-forged metal work they stumbled upon Fort Turner, a business out of Siskiyou County, Calif., selling tomahawks, sheaths and throwing knives. But the ‘F’ rated business currently has 33 complaints and has left several consumers out of some hundred dollars or more after they failed to make deliveries months and years after orders were placed.
Generally, complainants describe ordering product through the business website and expecting an eight week delivery. For most, eight weeks came and went, and still no product. Many complain of difficulty getting a response from the business, and when they did, the owner often cited broken machinery or an overwhelming amount of orders as the reason for delay. Some report that they did in fact receive the product but long after orders were placed - some as long as a year.
A customer who purchased a tomahawk to be awarded to a soldier at a military reunion remains unsatisfied while waiting five months with no product and now wanting a refund. Despite many promises by Fort Turner, the business failed to deliver in time for the event. The organizer was forced to pay another vendor for a tomahawk, but luckily received it in just eight days. At last report, the customer claimed the business ignored his request for a refund.
BBB contacted the business owner, Dana Turner, concerned about the pattern of failing to deliver or delivering within his stated time frame, and that the business may be in violation of the Federal Trade Commission’s (FTC) Mail Order Rule. According to the FTC Rule, if a business cannot deliver products within the given time frame they must inform the consumer of the delay and provide them with the opportunity of choosing to cancel their order. The business must also provide the consumer with an updated date of delivery, or otherwise deliver within 30 days. Mr. Turner informed us that his website states deliveries would take “at least” eight weeks but our review of the website on July 29th, 2014 states that due to order volume, delivery is “about” eight weeks.
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